Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
ruutlabs.com
Website
ruutlabs.com
Category
Outdoor & Winter Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
the way they sign you up is disingenuous, and I am struggling to cancel the subscription. The plan itself was weak too. Can't recommend in any way
Response from RuutDec 14, 2025
Hi there,
I’m really sorry you’ve had this experience with us — both feeling misled at sign-up and disappointed with the plan. That’s not the standard we aim for.
Our intention is to be fully transparent about pricing and renewal, and you should never have to “struggle” to cancel. Please email us at [email protected]
with the email you used to sign up, and we will:
Help you cancel right away
Review any recent charges
Take your feedback on the plan so we can improve it
Thank you for taking the time to share this — even though it’s not the experience we wanted you to have.
SF
Sabine F.
Unseriös
Gutes Marketing und nichts dahinter. Unseriös. Icj bin auf das Marketing reingefallen und habe den „Kurs“ für 4 Wochen zu 19.99 gebucht. Hält leider nicht, was versprochen wird. Zusätzlich wurde der Betrag doppelt abgebucht. Versuche es über die Bank rückgängig zu machen. Keine Empfehlung!
Response from RuutDec 14, 2025
Hi,
es tut uns sehr leid, dass der Kurs deine Erwartungen nicht erfüllt hat und es zu einer doppelten Abbuchung gekommen ist – das darf nicht passieren.
Bitte schreib uns an [email protected]
mit deiner Zahlungsübersicht, damit wir die Buchungen prüfen und dir ggf. den zu viel gezahlten Betrag erstatten können.
MA
Mazzle
Cannot contact the company the email…
Cannot contact the company the email does not work. Wish to cancel my subscription but it does not allow you to do this easily and now money has been taken. Appears to be a scam.
Response from RuutDec 8, 2025
Hi there,
I’m really sorry you’ve had this experience — I completely understand how frustrating it is to feel charged and unable to cancel or reach us. That’s the opposite of what we want.
It’s very concerning that our email didn’t work for you. Our correct support address is: [email protected]
Please try again using this address and include the email you used to sign up and any relevant screenshots if possible.
As soon as we receive your message, our team will:
Review your account and recent charges
Cancel your subscription (if you wish)
Arrange a refund where a payment was not intended
Thank you for flagging this — and again, I’m sorry for the stress this has caused. We’ll sort it out.
RT
Rob T.
Be more clear about the terms
Utter shambles - I paid what I thought was a one-off for access, then £99 was lifted from my account without any notification it was going. I've complained.
Post initial 1-star- edit-they responded very quickly to my utter disappointment for attempting to charge me £99.
They have refunded it and cancelled my subscription.
It needs to be crystal clear what you’re getting and what you’re on the hook for.
Please make sure customers know this, and don’t bury it in some endless T&Cs.
Response from RuutDec 6, 2025
Hi there,
Thank you for bringing this to our attention. We take concerns about billing and transparency very seriously, and we’re sorry for any frustration this caused.
To clarify: Ruut doesn’t charge any subscription fees without clearly presenting them during checkout. All plan options, renewal dates, and pricing — including the £99 / 12-week plan — are shown before payment is completed. That said, if anything in the flow felt unclear or misleading to you, that’s on us, and we want to make it right.
Please contact us at [email protected]
, and our team will immediately:
Review your account and billing history
Cancel any unwanted subscription
Issue a refund for any charges you did not intend to authorize
We appreciate you giving us the chance to resolve this. Our goal is to ensure every customer feels informed, respected, and supported.
AM
Alasdair M.
Al blood pressure
Was very helpful. Thanks
RA
Ray
SCAM SCAM SCAM Beware of any…
SCAM SCAM SCAM Beware of any interaction with this company they will take a monthly subscription of £50 from your bank without any clear agreement or disclosure. I’ve no doubt it’s hidden in their terms somewhere but it is a very dishonest way of doing business and certainly not the sign of a company to take any health advice from. Underhand scam artists.
Response from RuutDec 3, 2025
Hi there,
Thank you for bringing this to our attention. We take concerns about billing and transparency very seriously, and we’re sorry for any frustration this caused.
To clarify: Ruut does not charge any subscription fees without clear disclosure during checkout. All subscription options, renewal dates, and pricing — including the £50 monthly plan — are displayed before payment is completed. That said, if anything in the process felt unclear or misleading to you, that is a responsibility we take seriously and we want to make it right.
Please contact us at [email protected]
and our team will immediately:
Review your account and billing history,
Cancel any unwanted subscription, and
Issue a refund for any charges you did not intend to authorize.
We appreciate you giving us the opportunity to resolve this. Our goal is to ensure every customer feels informed, respected, and supported.
Ruut Team
JZ
Josetxo Z.
Se trata de un engaño en toda regla
Se trata de un engaño en toda regla, ya que, tras contestar un cuestionario diseñado para enganchar a los clientes potenciales, se ofrece una suscripción de prueba (10,50€ el 22/11/25) en la que en ningún momento se explica que esta dura tan solo una semana, y que la suscripción es de esas engañosas que se renuevan automáticamente (49,99€ el 29/11/25). Hay una absoluta falta de información en el momento de la compra, ya que maliciosamente se ocultan los "Terms Of Use" que tras reclamarles ahora, por primera vez me han remitido en un email muy amable en el que se quedan con mi pasta. Y todo ello tras una semana de prueba en la que no me han mandado ni un puñetero consejo de los que prometían.
Por ello les he solicitado un reembolso de por lo menos los últimos 49,99€ que me han cargado.
En resumen, un absoluto fraude.
9/12/25 Tras mi queja anterior, me han reembolsado los 49,99€ y enviado un email muy amable; ni tan mal. De todas formas, no aconsejo esta web porque ofrece información de muy escaso valor, y es fácil, como me pasó a mí, meter la pata.
Response from RuutDec 3, 2025
Hola,
Gracias por compartir tu experiencia. Lamentamos sinceramente la frustración que esta situación te ha generado.
En Ruut nos esforzamos por que toda la información sobre precios, duración de la prueba y renovación automática sea completamente visible durante el proceso de compra. Aun así, si en tu caso algo no quedó claro o la comunicación no fue suficiente, lo consideramos una responsabilidad nuestra y queremos solucionarlo de inmediato.
La prueba gratuita de 7 días y la cuota de renovación mensual deberían aparecer antes de confirmar el pago. Si no lo viste o no se mostró con claridad en tu proceso, queremos revisarlo contigo, cancelar cualquier suscripción no deseada y reembolsar los cargos que no pretendías autorizar.
Por favor, escríbenos a [email protected]
para que podamos:
Revisar tu cuenta y los cobros realizados.
Cancelar la suscripción de forma inmediata.
Emitir el reembolso correspondiente a cualquier cargo no deseado, incluidos los 49,99€ que mencionas.
Nuestro objetivo es que cada cliente se sienta informado, respetado y acompañado. Apreciamos que nos hayas avisado y te agradecemos la oportunidad de resolverlo correctamente.
Equipo Ruut
AH
Adam H.
Took money from my account which I did…
Took money from my account which I did not authorise.
Response from RuutDec 3, 2025
Hi there,
Thank you for letting us know — we’re sorry for the stress this caused.
Ruut does not charge any subscription fees without an authorization during checkout. That said, if a charge appeared on your account that you did not intend to approve, we want to fix this immediately.
Please contact us at [email protected]
so we can:
Review your account and the payment history,
Cancel any unwanted subscription, and
Issue a refund for any charge you did not wish to authorize.
We’re here to help and make sure this is resolved quickly.
Ruut Team
