Kamryn B.
DO NOT DO IT
DO. NOT. DO. IT. I started the process of ordering my passport and during the middle of my application decided to go a different route and not through Rushed Passport. I did not order nor buy a single item from them and they still charged my bank account almost $500. It has been 3 weeks and I still haven’t received a refund. They make an excuse everytime I call. It’s not worth it. I went to a passport agency in person and walked out with it the same day and it was 3 times cheaper.
Response from RushedpassportDec 31, 2025
Thank you so much for taking the time to share your feedback. We’re truly sorry for the frustration and stress this experience caused, and we completely understand how upsetting this situation must have felt. We do want to gently let you know that a full refund was already issued to you on December 26, back to your original payment method. If you haven’t seen it reflected yet, we kindly encourage you to reach out to us directly so we can gladly provide confirmation or assist with anything your bank may need. We also want to clarify that same-day passport services are typically only available to applicants who live very close to a regional passport agency and are able to secure and attend an in-person appointment themselves. Our service is designed for travelers who cannot easily do that — in those cases, you’re paying for an authorized courier to go on your behalf, saving you the time, travel, and uncertainty of navigating the process alone. We truly regret any confusion along the way and appreciate the opportunity to explain. Please don’t hesitate to contact us — we would be more than happy to assist you further and ensure everything is fully resolved to your satisfaction. Wishing you the very best in your travels ahead.