Vincenzo R.
the representatives were very prompt…
the representatives were very prompt and available, as well as courteous. I gave four stars rather than five due to the initial lack of clarity about the steps and their progression. possibly this was due to my not reading all the details, but the application should be made a bity more clear and simpler for the customers, who are naive to the procedure and under time stress. F.i., i will not read the guidelines for the review: it is an inappropriate demand on my time!
Response from RushedpassportSep 30, 2026
Thank you very much for taking the time to share this thoughtful feedback with us. We truly appreciate your kind words about our team being prompt, available, and courteous. We also completely understand your comments regarding the clarity of the instructions, and we want you to know that we are already working on updating and simplifying them so the process is even easier to understand moving forward. Feedback like yours genuinely helps us improve, and we are very grateful that you took the time to share your experience with us. Thank you again for choosing us and for helping us make our service better.




