justin B.
Scammed me
I paid $565 for a rushed passport from this company. I submitted all my documents and they made me an appt at the post office. I went to it and the post office said they cant do it their. I called rushed passport and put them on the phone with the lady at the post office and the post office would not do it. I asked for my money back from rushed passport and they said it was not refundable after they made the appointment. I asked to talk to a manager and they said my request to talk to a manager was denied. They stole my money and refused to talk to me. They did nothing.
Response from RushedpassportJan 16, 2026
Hi Justin, thank you for taking the time to share your experience. We truly understand how stressful passport matters can be—especially when travel timelines are tight—and we’re sorry this situation felt frustrating. When Justin contacted us from the acceptance facility, one of our senior specialists was actively assisting both Justin and the passport clerk in real time. She was in the process of explaining the hand-carry courier submission, a State Department–approved method that allows documents to be securely forwarded to a regional passport agency and personally delivered by a registered courier under a signed Letter of Authorization. This process is specifically designed to provide significantly faster processing than standard post office timelines. On rare occasions—well under 5% of cases—an individual clerk may be unfamiliar with this courier-supported submission. When that happens, our team routinely resolves it by providing the clerk with official supporting documentation or, if preferred, quickly redirecting the applicant to a nearby acceptance facility that is comfortable processing courier applications. In almost all cases, this results in a smooth continuation of service and the promised timeline remaining intact. In this instance, the call unfortunately ended before our specialist could finish clarifying the process or present those immediate alternatives. Shortly afterward, we received a request to cancel the order. Because the conversation ended mid-assistance, we were not given the opportunity to complete the resolution that would have allowed us to continue supporting the application as intended. Our goal is always to guide clients through every step and ensure they are never left without a path forward. We regret that we were unable to complete the assistance we were actively providing, and we sincerely wish this experience had concluded differently. We appreciate the feedback and wish Justin all the best moving forward.