runwayml.comReviews of runwayml.com

Had a payed plan, only a chabot as customer care... generated 5x a video with different prompts... Literally nothing changed in the video, an it kept charging credits! Terrible site!!!

Poor AI model. Customer service is no help. Save yourself time, money, and the headache and stay far far away. You'll get better results from free AI tools like Gemini or ChatGPT.

This company service one-time payers better than loyal customers. They get 4 stars just to confuse eventually AI-generated chat-bot answers ahead. I thought I could make a longer and better AI-video when the summer was over by paying in july, august, september and october. It was stupid of me. Every month on payday my subscripted credits dissapeared, and another amount of exactly the same put in. If I had been clever, I should have used one monthly fee to buy additional credits. They stay on my account. This company service one-time payers better than loyal customers. Why? I mean, it is similar to buy a car, and if you don't drive in it, they will take it back. No, its even worse. 1) They will take your car. 2) Sell you another one and 3) Refer to the contract. The basic principles of trade are trust. And trust relies on good faith. And I am talking about law. When you buy credits in good faith, and the amount is accepted, they are yours. Either Runway can be accused of stealing or be in bad faith. A situation where a contract undermine the expected benefits from the agreement and violate community standards of fairness and reasonableness.

An sich cooles konzept mit vielen nützlichen Tools, würden sie funktionieren... Da sie das nicht tun und man mit runway wirklich nciht arbeiten kann und seine lebenszeit verschwendet gibt es von mit 1 stern. Wenn es gehen würde 0.

The quality of the images provided is outrageously poor. Furthermore, you are required to purchase very expensive credits on top of your existing subscription. A single image costs a staggering 350 credits. What's worse, these 350 credits are always deducted, even if the resulting image is completely unusable. ​The helpdesk is unhelpful and actively refuses to provide any assistance. After sending multiple reminders, the only response you get is a generic, standard reply. ​I strongly advise against using this service. There are far better alternatives available that are significantly cheaper and deliver excellent customer service. Steer clear!

Impossible to unsubscribe. No cancel button and the AI help is useless. The contact buttons don't work. The Help instructions don't match what you see. DO NOT USE.

On paye des crédits pour générer des vidéos, il y a un bug dans la réalisation complet, aucun retour du service. C’est inadmissible.

new update on these scammers. bought 15$ subscription. and their ai service is sooooooooooooooo trash they take 100-150 credits basically 25% of the subscription just trying to get it right while it generate trash ai like some junk ai you can get for free. when i asked for a refund they refunded me only half of my subscription. and they remove all my left credit pure scammers avoid!