Running WarehouseReviews of runningwarehouse.com

In mid-July, I bought new sneakers from the website, an Asics Kayano 25. I've been a runner since 2000 and have been using Asics for almost 8 years now, updating the model every 12 months or so. I know how the brand fits my feet and am very aware of any discomfort in my body. I've never had an injury or overtraining problem. However, right after I bought and used I could feel this heel pain on my right foot that (as I read) was a plantar fasciitis problem. I've complained to the customer service, they suggested I was overtraining and didn't really accept to take the product back and analyze. I'm sure this plantar fasciitis is related to the new sneaker because when I cycle (with bike shoes) I don't feel anything but every time I run, feels terrible right after. Now I'm not running anymore, have to spend money on treating the problem and will need to spend more money to buy a new running shoe? It doesn't add up.

He comprado en el mes de agosto unas zapatillas a precio supercompetivio, a precio de ganga, y las he recibido en dos días. El material está perfecto, con caja , etiquetas y completamente perfecto. Estoy muy contento, probablente realice más copias próximamente.

Their so-called customer service manager just hung up on my wife. She had bought some inner soles that were no good at all so she returned them, based on the returns policy. They just sent them back to her with no correspondence and when she called them, she was spoken to so rudely. So she asked if they could at least refund the postage we paid to return the item and she said “we will absolutely not be doing that” and hung up on her. Then when she tried to call back, they won’t answer. Do as you like but personally I’d never, ever support a business like this. Worst experience ever and we are pretty chilled people. Stand by your product or return policy and for goodness sake don’t hang up on customers who have a reasonable dispute.

Out sole started to come apart after a few months. Sent them back and received an upgraded replacement at no cost.

Très bonne salle de concert, le seul problème c'est le après a la sortie où des personnes organisées en bande nous dépouilles juste à côté du bâtiment

I have ordered from them twice. The first time they ran out of the pair of runners I had ordered, and emailed quickly to offer a replacement that I would be happy with or a refund. The second time everything was perfect. I highly recommend them from my experience.

2 pairs of shoes, both faulty. Not their fault. It happens. Their "Hassle free returns" and "Best return policy in Australia" are very difficult. 4 weeks to replace first pair. Second pair have been returned and when I asked where they were the response was "Thank you for the email regarding your return. Once our returns department in Melbourne reach your parcel in the pile they will email you with the requested outcome written on your form. Please allow 14/21 days for your return to be dealt with. If you have any other quires please give our team a call. " To me, not the "best return policy in Australia" or "hassle free" Very disappointing

Awesome service - just bought a Salomon Skin Adv. Running vest - it didn't have a whistle per the spec. I needed it for a major race event with 3 days. Running Warehouse went above and beyond and arranged for it to be dropped off at my house in time for the event. Thanks guys!