Running WarehouseReviews of runningwarehouse.com

Prix compétitif - livraison gratuite et rapide - que demander de plus?

Very disappointed with being dismissed outright by this retailer when my pairs of ASICS failed after light usage - a sharp plastic rod is literally sticking through the fabric at the back, into my heel. This is not a usage issue! Disgraceful behaviour and a waste of my time to progress to the manufacturer and Fair Trading. I wish I’d checked here first before buying.

Ottima scarpa della Hoka Gaviota 6 per camminata, antipronazione.Velocissimi i tempi di consegna. Buon prezzo per la qualità offerta

Después de comprar unos zapatos recibí un email con confirmación del pedido y nota de que la devolución de este pedido no es gratuito (en las condiciones de compra era gratuito) , entonces cancelé mi pedido.

I purchased a couple of socks on sale with a birthday gift voucher. They arrived in a filthy condition and when I reached out to customer support they said to wash them and if they didn’t come up clean they’d give me a credit. They blamed it on the box being dirty but, as someone who has worked in clothing retail, I can tell that they’ve been on the floor of a shop, they even had floor fluff stuck to them and the staff obviously think it’s ok to send them in that condition (the delivery address was from a tennis store). I’m going to wash them but to be gaslit and no offered anything else to make up for it feels yuck and I won’t buy from them again.

I received someone else’s order, and when I called the number on the invoice (which belonged to another customer), I was able to contact them and found out they had actually received my shoes. I then contacted Running Warehouse customer service. Unfortunately, the customer service experience was extremely disappointing — I’d rate it around 2/5. The staff member who answered sounded like he had just woken up from a nap. I actually had to ask whether I had called the correct number because there was no greeting or any indication that I had reached the company. Usually, when answering a customer service call, you would expect something along the lines of, “Hi, Running Warehouse, how can I help you?” I explained the situation and advised that I wanted a refund because I needed the shoes urgently and wasn’t prepared to wait another three days for a replacement. He was happy to process the refund, which I appreciated. However, when I asked for an email confirmation of the refund, he asked me what I needed it for. 🤦‍♀️ Given that the company had sent my order to the wrong customer and I was already having to spend my time sorting it out, I think asking for written confirmation of the refund was a completely reasonable request. The refund itself was handled, but the overall customer service experience could have been significantly better. No apology sounds like this is a normal for them

Meilleur service afin de procéder à un achat, merci à Francis et Chaïma pour leurs conseils avisés.

La mia esperienza non è stata delle migliori. Ho fatto l'ordine venerdì mattina con pagamento e fino a lunedì non ho ricevuto da parte del negozio nessuna ricevuta dell'ordine. Ho dovuto chiamare io diverse volte prima di parlare con una Signora, molto gentile. Inoltre avendo pagato l'importio indicato mi arriva una email dove mi chiedono di pagare circa 20 euro in più. Quindi richiamo e la stessa Signora mi dice che i colleghi non avevano controllato bene e che stavano rimodulando l'ordine...Il corriere UPS eccellente !!!!