I ordered running shoes for 100£ and received an empty box!!!
AN
andreas
Hände weg von diesem Händler!
Trotz Widerrufs des Kaufvertrags und ordnungsgemäßer Warenrücksendung will Runningwarehouse die DHL Kosten für die Importverzollung nicht übernehmen und DHL klagt diesen Betrag nun bei mir mittels Inkasso Firma ein.
Hände weg von diesem Händler!
ML
Massimo L.
Super Angebot gefunden
Super Angebot gefunden, sehr nett am Telefon und zuvorkommende.
WB
Werner B.
Very poor customer service
Very poor customer service. No interest in turning me back into a happy customer. I ended up cancelling my order and asking for a refund.
It took months of asking nicely and then having to resort to official complaints to the Australian Competition & Consumer Commission and to Consumer Affairs Victoria before actually receiving the refund.
CH
Charles
I had a warranty issue after 8 months…
I had a warranty issue after 8 months of wearing the shoes and Running Warehouse replaced them immediately with a new pair. Quick and easy= excellent service!
JB
JB
Sehr zu empfehlen
Blitzschnelle Lieferung, sehr nette Kommunikation am Telefon, ohne Warteschleife. Habe dort Altra Paradigm bestellt und Vorkasse bezahlt. Alles lief reibungslos, ja, vorbildlich ab. Top Ware.
So geht Kundendienst. Klasse!
Vielen Dank
KU
Kunde
Super Ware, sehr schnelle Lieferung, guter Preis
Habe zwei Paar Asics Schuhe gefunden und war anfangs skeptisch wegen der teilweise schlechten Bewertungen. Schuhe am Samstag bestellt und per PayPal bezahlt. Bis Montag Abend keine Bestätigung über die Bestellung erhalten. Habe dort angerufen und sehr freundlicher Service hat mitgeteilt, dass die Ware schon versandt wurde. Bereits am Dienstag genau wie bestellt eingetroffen. Kann runningwarehouse somit nur empfehlen.
AU
Aurel
Beware what you actually get
Beware what you actually get
Under 'Returns' on the website of Running Warehouse Australia (RWA) is the statement "...always wants you to be completely satisfied with your purchase. In the event the item doesn't fit or you simply change your mind no problem, all items can be returned in new condition within 60 days from the invoice date.", and "Purchase a Return Shipping Label for only $13.10...Posting items back to us can sometimes be costly. A Return Shipping Label can be purchased directly from Australia Post for only $13.10." and further down, "Fun Fact: The $12.50 return shipping label to purchased directly from Australia Post. Australia Post take the money and issue the return label."
Background to my review: I am a long-time user of Hoka shoes, and currently have 2 pairs in use. When I saw the sale of Hoka Bondi on RWA's website on 5 Feb, I ordered 2 pairs of Women size 7.5B. First pair came quickly, 2nd pair on back order.
Issues with RWA: (1) Sent the wrong shoes - As soon as I took the shoes out of the box I knew that they were far too big. I measured it against my existing Hoka Bondi of the same size, and found the new ones at least 2 cm longer and much wider. I emailed RWA about their mistake in sending the wrong shoes, and indicated that I had to return them and also to cancel the pair on backorder (could no longer trust what I might get from RWA). My guess is that RWA had sent the size I ordered, but for MEN, not WOMEN. (2) I posted the shoes back on the same day they arrived (10 Feb). On 18 Feb I followed up with the refund of the returned shoes, the response was "Our warehouse team is behind in returns at the moment due to our recent sales period." Doesn't this make you wonder? Would so many returns reflect on the number of mistakes RWA makes? (3) The above information about returns on the website is not only conflicting, but wrong. I had to pay Australia Post $17 to send them from Sydney to RWA. (4) RWA had sent the wrong shoes, so I felt that I should not have to suffer any monetary loss, and I asked for a refund of the postage. No response at all from RWA. I don't expect to get anything back from them.
My warning to those thinking of buying from RWA - You just don't know what you might get, and if it is not what you have ordered, you would have to pay for RWA's mistake to return the merchandise. As for myself, needless to say that I would never buy from them again. You might not get the sale price to buy from an onsite shop, but at least you know exactly what you are getting and paying for.
