Gabriela G.
Run Chicken door closed on my Americuana’s neck!
I was so excited to get this door for our custom coop. I really wanted to build with an automatic door and after researching, this seemed like the best brand. I purchased my door in May 2023 and had been happy with it. Last night (7/11), I went outside to turn off my hose and to my shock and horror, I saw that one of my chickens had her head caught outside of the coop with the door SHUT ON HER NECK! The door was so difficult for me to open back up while she lay there lifeless. I’m uninstalling this terrible contraption this morning. Run Chicken claims on the website that chickens cannot be crushed by the door and that the sensor will open and re-shut a door that has anything blocking it. This morning, I tried closing the door with my arm in the way, and it just sat closed on my arm with a LOT of pressure. It doesn’t matter if you are raising layers or meat birds, no one wants to lose a chicken to their coop door! It’s not worth it.
Response from Run-ChickenJul 12, 2023
Dear Gabriela. We are deeply sorry to hear about the unfortunate incident involving your chicken. We understand how distressing it must have been for you, and we sincerely apologize for any harm caused to your chicken. At Run Chicken, we prioritize the safety and well-being of all animals, and incidents like this are taken very seriously by our team. First and foremost, we would like to assure you that incidents of this nature are highly uncommon. Our automatic doors have undergone extensive testing to ensure the safety of chickens and to prevent situations such as the one you described. We have sold thousands of units to satisfied customers, and this incident is truly an anomaly. However, we understand that even a single incident is one too many, and we are committed to addressing the issue and preventing any further occurrences. Our engineering and product development teams are currently investigating the matter to identify the root cause and make any necessary improvements to prevent similar incidents from happening in the future. We genuinely appreciate your feedback and bringing this matter to our attention. It is through customer experiences and insights like yours that we can continue to enhance our products and ensure their safety. We take all customer concerns seriously, and we will be reaching out to you directly to discuss this matter further and find a satisfactory resolution. Once again, please accept our sincerest apologies for the distress caused, and thank you for bringing this issue to our attention.