RulaReviews of rula.com

While I appreciate how easy it can be to see a provider from the comfort of my own home, this system has to be improved as it is hard to get a hold of anyone, and if I ever needed to cancel an appointment, there isn't a fast and easy way to accomplish this that I am aware of. I had emailed the team to cancel and appointment 7 days prior to the original appointment. On the day before the original appointment I received a notification at 5:17pm (17 minutes after when I would have been able to cancel without a fee) that the appointment was scheduled for the following day. I cancelled via the link in the email and received a notification that I would receive a late fee. I had to take time to go back and find all of the emails which indicated that the appointment had already been cancelled and then send them to the RULA team. Then it took them 24 hours to respond and say that I would not have to pay a fee- however my time is what I lost. The reminder emails should come earlier, and there needs to be a better system to cancel or make changes to an existing schedule. When I try to log into the website, I have to wait for a code, which sometimes does not even show up.

i would like if there was an easier way to receive messages from my therapist especially because i'm not always available to complete the entire log-in process and would rather just have it pop up on my phone or whatnot

The pre-visit questionnaire is not specific enough. There is a lot of ground between 'not at all' and 'several days'. Sometimes, I just have to make a selection to proceed, and sometimes I have to click another button to advance. Otherwise it is pretty standard. Overall functionality is fine, not great.

I’ve only had 3 sessions with my therapist and at the end of my 3nd one she was leaning towards me not rescheduling so I’m not sure. She got upset from my using ChatGPT during the time I couldn’t talk to her and she got really upset just by the way her voice changed. I only used it to get more insight for our next therapy session. Im very conflicted

Life can be unpredictable, and it is demotivating to levy a $99 penalty fee for cancelling or rescheduling an appointment if something comes up within 24 hours. Especially so for someone who is still very, very new to therapy.

My appointments that I set with the therapist were not logged in the portal. I also couldn’t find any history of appts with my previous therapist. I tried to find info on her but couldn’t.

I do not like that I can not put my camera on or my mic on before my provider starts the video. Also, If I log in on the wrong day and time it does not tell me when my appointment is.

The intro sections seem generic, or like a dating website. It would be helpful to have a questions/answers forum or learn more about the professionals actual skill set not what they claim. I also do not like being automatically scheduled for the next 10 sessions.