RulaReviews of rula.com

4.54,972 reviews
Mental Health

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Rula

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About Rula

Our mission is to make mental healthcare work for everyone.

Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: rula.com
Website: rula.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rula reviews

Showing 111 reviews with 2 stars · Clear filters

Jen
Dec 18, 2024
Lost and confused
My experience so far has made me feel lost, lacking in direction. It would help for the provider to explain their approach and philosophy.
Response from RulaDec 18, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
MH
Dec 10, 2024
Time will tell, not entirely pleased so far
My therapist seems like she’s probably a very nice person, but at this point I’m not sure what she’s like as a therapist. I’ve seen her three times now and 90% of our time has been spent filling out forms and dealing with the administrative portion of my therapy. I’ve seen therapists for most of my life so I expected the first session to include some intake, but so far this feels like I’m wasting my time and money. Not only am I filling out forms with her but also expected to fill them out before each session. I’ve never had to do this before, even with my psychiatrist. I came back to therapy because I wanted relief and help, but right now all I’m feeling is a little bit frustrated.
Response from RulaDec 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Misty M.
Nov 26, 2024
Not consistent.....
It's hard to find a person available on your days & times, then when you do....they cancel your scheduled appointments without asking or notifying you. Then they just put you in thier schedule where they feel like it.
Response from RulaNov 26, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Jai
Nov 13, 2024
Great therapists bad fees
Your missed appointment fee is ridiculous. Anyone who may have an emergency pop up is penalized for their only missed appointment. Trying to get mental health services and then being stressed out by you taking $100 from me for my only missed appointment is ridiculous and cruel. You only add to the mental health exasperation and stress.
Response from RulaNov 14, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Hello J.
Nov 12, 2024
Tiresome and unreliable
Difficult to get started, requires cumbersome process over the phone. No way to find therapists by filtering multiple interests and specialities (can only filter one at a time, although therapists often list dozens!). Therapists cancel last minute and you can't schedule with another unless you switch providers completely. When my FSA ran out they sent me a nasty threatening email instead of just informing me that the card was declined and asking for an alternate card. Glitchy website with annoying email-based sign-in process. On top of all that they send tons of emails including this one prodding me to post a review. Well, here you go.
Response from RulaNov 13, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Liana G.
Oct 22, 2024
Questions are not answered
I sent a message to my daughter's therapist with a few questions. His answer was short and did not answer all my questions. This feels as there is lack of interest in the case or unwilling to give feedback or context.
Response from RulaOct 22, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Corbin E.
Oct 14, 2024
They are impossible to communicate with…
They are impossible to communicate with about Claims. Emails are not actually read before they give a generic response. Even calls to get a Supervisor involved -- got us nowhere. A year's worth of claims to get paid by the insurance were grossly held up by their poor customer service. Examples include being told information that couldn't possibly be true, being told contrary information, finger pointing at the insurance company, and more. In two weeks of phone calls, We spoke with Lily, Chris, Joe, Nancy, Elaina, Poe, and Reychel (Supervisor). An escalation to a Supervisor took 4 days to get a reply - Escalation #: 2136629 . Two weeks of insanity and we are still at a roadblock. I don't recommend Rula for their poor service and claims assistance.
Response from RulaOct 16, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
EL
Sep 29, 2024
Psychiatrist Issues
I’ve been using Rula for years now my therapist is AMAZING she has helped me so much. Seeing her has always been great. My issue is with psychiatrist’s I’ve seen a few different ones. I feel like they just push medication and that’s all they want to know. Most of my psychiatrist meets have been 20 minutes or less!! Recently my newest psychiatrist Shannon Pereira gave me medicine that interacts with my pain meds! It’s like she didn’t read my intake form at all! I have chronic pain and now it’s like I have to choose between being in pain or having panic attacks. Dr. Pereira seems very disorganized as previously I’ve asked a question with a direct message and she was like “who are you again?” She didn’t know her own patient while I was new, it still felt hurtful. I want to meet with a psychiatrist who cares about what’s going on not just asking if my meds work and then calling the meeting to an end after that. I think Rula really needs to work on finding better psychiatrists or at least implementing a rule on when a meeting can end!
Response from RulaSep 30, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

RulaReviews of rula.com

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About Rula

About these reviews

More in Mental Health

Emotionalsupportanimal

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Rula reviews

Lost and confused

Time will tell, not entirely pleased so far

Not consistent.....

Great therapists bad fees

Tiresome and unreliable

Questions are not answered

They are impossible to communicate with…

Psychiatrist Issues