christian
Rula employs bad business practices
Rula employs bad business practices by auto-scheduling re-occurring therapy sessions without consent nor confirmation. On top of that, they charge $99 for missed sessions you did not want. Support claims that the sessions were scheduled on behalf of the patient by the provider and that Rula sending you an email is sufficient confirmation of the appointment. This is malpractice. Very disappointing.
Response from RulaApr 22, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.