RulaReviews of rula.com

I was told my cost would be 0.00

I had 3 sessions with the therapist. The first 2 sessions were helpful but the last session was the worst experience in my life. Would highly recommend the therapist understand/take a course on how one feels while being pregnant. Therapist had no empathy or understanding on how when feels while pregnant physically or emotionally. Would not recommend therapist.

My account has been locked out for 2 months and no one is able to fix it after calling multiple times

RE: Rula's case#1493770. My review(Reposted next paragraph) was taken down due to trustpilot's e-mail to me not receiving my response due to email going to spam. Hope the case# helps Rula locate the information they were lookin for in response to the initial review. Although I am not confident they can follow through to resolve. I has now been 15 days no response from manger. I had an incredibly frustrating experience with the customer support of this company. It seemed like nobody was willing to listen to my concerns and instead, they just did things their own way. I opened a case, but it was never followed through. Nine days ago, I called and specifically requested to speak with a manager. However, the agent informed me that he didn't have a manager immediately available. He mentioned that it would take 24 to 48 hours for a manager to call me back. To address the urgency of the situation, he assured me that he would make an urgent request and that a manager would contact me within 24 hours. Unfortunately, I did not receive any call within that timeframe. but they just can't handle more than simple things. They relay to other departments via massaging to handle things. I have may be be once only recieved a call back. Feeling frustrated, I decided to call again. This time, they opened yet another case for me, but once again, I did not receive a call back within 24 hours. This pattern repeated itself for the third and fourth times. Despite their assurances, I never received any call back from a manager. It has now been a total of nine days, and I am still waiting for resolution, which is causing me significant distress as I am in need of therapy. They used to operate under the name Path, but now they go by Rula And bill under SUD. Why so many names???!!! To compound the issue, my insurance provider informed me that the company is no longer in their network. However, when a representative from the company called me, she insisted that they were indeed in network. She even promised to send me an email confirming this, so that I could forward it to my insurance company to resolve any potential issues on their end. Unfortunately, she never fulfilled her promise of sending the email and completely ignored my subsequent follow-up emails. This was not the first time I had experienced such responses dealing with customer support. Overall, I am extremely disappointed with the company's terrible customer support. The way they have handled this situation is completely unacceptable, especially considering the nature of the services they provide. When seeking help in a field that should provide peace of mind and calm, it is disheartening to be met with such disregard.

The website is a mess after the name change. No information was requested, and my phone number was not recognized preventing me from logging in. Had to wait hours for an automated email. Then appointment cancelled with less than 24 hours notice for a vulnerable teenager. Admin and IT are a mess. Stay away until they get their house in order.

I scheduled an appointment with Arturo Trujillo a week ago. I join the telehealth appointment on time and wait 15 minutes for him to join. I called into Rula and they reached out to him. He told them he wasn’t accepting new patients but didn’t have the courtesy or professionalism to cancel the appointment in advance. Rula did not do anything about it.

Still trying to charge my credit card even though I went to two sessions last year

Scheduling an appointment was easy. I found a therapist via Psychology Today, it redirected me to Rula, and I was able to see the therapist's availability. I input my insurance information and previously saw on the therapist's bio that they took my insurance. Rula later sent me an email after my profile was set up, and they said they did not in fact take my insurance. The email said to reply if I needed to cancel. It did NOT say to reply if I was going to use the credit card on file to pay out of pocket. I found out two hours before my appointment that they cancelled my appointment because I "didn't update my information". The customer service agent on the phone said it was because I didn't reply to the email...which did NOT say to reply if I still wanted the appointment. The email said to reply if I needed to cancel. I couldn't book with this therapist again, because they were now fully booked and no longer accepting patients. Getting set up is easy. Getting information after that is not easy. The support page doesn't give a phone number, but the main website does. The emails that are supposed to give updates and information aren't very clear. I understand the company is managing things for the therapists, but I wish there was a way to contact the therapist directly to verify things or to question why one bio says they accept certain insurance when Rula says the company does not accept that insurance.