RulaReviews of rula.com

The therapist I worked with was awesome. The platform is nonsense. They auto-book you weeks out in advance assuming everyone can meet at the same time every day. Then you have to manually find all these appointments and cancel them. If you don't, $99 charge per appointment. There is no leniency for having to cancel an appointment within 24 hours either. Awesome therapists, terrible platform. I will never use it again.

I thought the service has great up to the fact that they charge you a $99 Cancellation Fee but their UX/UI dash does'nt cancel the orders. I decided I did not want to see a provider and cancelled, or had thought I did as UX/UI was not showing me that the cancellation had occurred. Do yourself a favor and don't use it because they don't care if it was their fault or not as the login to the dash is flawed. Why don't you get your devs to fix this ongoing issue. Additionally, the CS team doesn't care nor do they want to truly help you resolve the issue. They kept saying any future appointments were cancelled when actually they weren't. Do yourself favor don't sign up its been a bad and expensive experience.

Provider never came online to the appointment. Never got an email to reschedule.

Their administrative team is lacking and inconsistent. Most companies tell you up front exactly what your insurance covers. Rula sent me a statement indicating that my copay was $0 but failed to say, "you need to meet a $3500 deductible". Most practices that I work with, let you know what you are responsible for before you proceed. I just lost my home to the Palisades Fire and I'm not in a financial situation where I can afford to pay $3500 before getting coverage for individual therapy. Their therapy services are at minimum $126 per session. I would have to do 25-27 sessions before a $0 copay would kick in. And, they let me do several sessions until I found out I owed over $700. There are plenty of other services that offer lower priced individual therapy, if I'm going to have to pay for it. Rula gets 1 star for having my existing therapist, who is amazing....Now, for the COUPLES therapy criticism... My partner signed up with Rula to get couples therapy for us (we lost our home to the fire and just needed some support). Somehow Rula's administrative informed him that the couples therapy wasn't covered by our insurance. Rula gets the second star for that. He was ok with paying the $150 charge for the 50 minute session. The first session was going to be an intake. During the intake session, the therapist proceeded to direct the majority of the questions to my partner, barely asking me any questions. This IS COUPLES THERAPY. He finally asked, "Why aren't you asking her the same questions?" The therapist replied that it was because HE scheduled the appointment. It still didn't make sense because this IS COUPLES THERAPY. He scheduled couples therapy so that we both could utilize tools to work together and yes, we understand that the first session was the intake session but the therapist still should have asked both of us same, if not similar questions. After the session, the therapist sent an email to my partner and basically said she was writing in the client file that she assumed we would be finding another therapist and wished us luck. Wow.... she didn't even ask, just assumed. When it was PATH, it was better. Now, it's Rula, and with what happened, I don't think I could ever recommend RULA to anyone. I felt like it was a bait and switch. I've had better experiences with Headway and BetterHelp. At least, I know exactly what I'm getting and what I'm paying for.

Rula was one that my insurance suggested. My son had 3 zoom meetings and then provider cancelled saying it’s his side gig and can’t help him. Was informed that many of the providers are not full time at Rula

No treatment no treatment plan no goals identified left floating around trying to help myself

Setting up appointment for my mother was quite a frustrating experience. Now, getting it set up so I can pay for her visits is also very frustrating. My Amex card was declined when it has lots and lots of room and I use it everyday. There is something wrong with your system. On the other hand, my mom very much likes her therapist, Jennifer Kopecky. Only high praise for Ms Jennifer. Frustrated that we might lose her bc your systems are in accommodating.

Your customer service falls well below expectations. Just read my emails it has the feedback I care to give. The only reason I will continue my care through Rula is I like my therapist. Right now that is the only reason I am even paying any mind to you.