L. G.
Billing is horrible and impossible to…
Billing is horrible and impossible to reach. The company is absolutely not concerned about customer support and does not respond in a timely manner to calls or messages. They acquired a new billing policy (maybe as a result of changing companies) in January and as a results charged my personal account over $1k in fees with no warning even though I had (confirmed by their billing team) applicable medical insurance during this period that covered all but a $25 co-pay. The service and the therapy is helpful but their business model is absolutely not patient focused. Therapist is awesome.
Response from RulaMay 20, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. We’ll follow up with you directly.