RulaReviews of rula.com

I've called several times to let Rula know you are billing my old insurance. I provided new insurance information nearly 6 months ago. None of my calls seem to have solved the problem.

Lack of awareness and empathy in the appointment cancelation process are built into the policy. Very shortsighted.

Fee sucks !!!!

To be honest, I was not able to navigate Rula's system well at all. My wife and I both use this for teleMed meetings and we seem to have problems with audio/video feeds. I use my Android smartphone & she uses her iPad for the appointments. I've discovered something about the portrait versus landscape position I hold my phone in. If I put my phone in a landscape position, then my audio does not go through unless I manually continue to select it. This is very annoying since the horizontal position has better video. If I turn my phone in a portrait position then my audio is automatically heard by others in the group. We are in two different locations and it is labeling one person with the wrong name on the video feed. Also they survey you for information that is asked in an email before the appointment, that doesn't seems to get to the practitioner. You may not even want to bother with it, because it's a waste of time.UPDATED on 6/28/24: I work with Rula through emails but cannot resolve the above issues. Now, Rula health claims that none of their providers accept United Healthcare insurance so I started getting billed for approximately $100 over my copay amount. I called them on the phone and was transferred to 4 different people to try to figure this out and to double check. They were in the process of transferring me to the 4th person when they disconnected my call. I spent quite a bit of time on the phone and emails trying to get help, and it did not pay off. This is not good customer service. It wouldn't have bothered me so much but they didn't even call me or email me or anything. I guess they expected me to spend all the time again getting transferred through all their different operators. I cannot recommend Rula Health for your sessions. Try working directly with the therapist.

This platform is terrible. They charge you 100 dollars even when you let the therapist know you won’t be able to attend the session. You must be flexible with them, but there is no flexibility for you. Customer service does not return calls, they often do not send out a link to your meetings. I would not use rula again.

We didn't know my son had appointments and we were charged 2x.Please don't make appointments without my knowledge please refund those 2 appointments. Thank you.

Rula is highly unprofessional. Their customer service is a joke, and they are rude and unhelpful. Customer service canceled my session at the last minute and charged my card without authorization. I sent multiple emails and called, resulting in them hanging up on me mid-sentence. I have reported them to the Better Business Bureau and the Department of Consumer Affairs. They fraudulently charged my card.

I had the best therapist but had to cancel with him, Rula did not communicate with me early about bill high bill, they told me too late, expected me to pay the whole amount. I didn’t not have the money