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I completely regret my decision to use…
I completely regret my decision to use this platform for therapy and psychiatric care. Doing so has caused me so much anxiety and pain so I’m hoping I can prevent someone else from having to go through the hell I did with this horrible company and their terrifyingly incompetent nurse. They do not have real psychiatrists but matched me with nurse practitioner Shannon Jones, who gave me a bad feeling from the beginning. She was not listening to me talk but instead appeared to be typing and completely disengaged during the 10 minute sessions in which my insurance company was billed hundreds of dollars. She kept prescribing higher and higher doses of a medication that was giving me bad side effects and prescribed another medication that was contraindicated for my situation. She also demanded us to schedule appointments at least every two weeks (sometimes twice a week) for no apparent reason. She would refuse to sign off on my off work extensions unless I made the appointments. I later found out she gets paid the bulk of what Rula gets paid for each session. None of the above would even have prompted me to write this review. What actually broke the camel’s back is that after one session, Shannon demanded to speak with my husband about my care. She literally had me hand the phone over to my husband,by threatening to call the authorities on me if I didn’t, and told him I need to “rest.” Yes, you read that correctly. This woman violated a patient’s HIPAA rights to tell her husband that she needs to rest. There was no indication of self harm, harm to others or child abuse. Over two weeks later and everyone I tell about this is shocked. Not surprisingly, Rula took her side despite solid evidence that Shannon completely violated her ethical duties as a nurse and, more importantly, HIPAA laws. They initially pretended to be concerned but once they realized how bad their employee screwed up they doubled down and have been radio silent in addressing my concerns. I have no idea how many people at Rula were going through my private session notes as Shannon (even after I requested that she be removed from my team by Rula) was contacting my therapist and demanding that she speak to Shannon’s supervisor and the Rula care coordinator about me. This is causing me extreme anxiety to this day. I will be pursuing action with the nursing board, my insurance company and any other avenue possible to ensure that Rula and Shannon do not do this to another patient again.
Response from RulaJun 4, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. We’ll follow up with you directly.