Kymmi C.
Therapist was shopping on the phone
My therapist Ms . Lee was at the pharmacy during our last session also she mixed me up with another client. I was hurt , sad , mad and all other emotions. I already don’t have many people to talk to , but the one i thought i could depend on and pay still failed me .
Response from RulaJul 17, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.