RulaReviews of rula.com

Scam. I thought it was weird when the phone number for a provider on my insurance’s website took to a random dude that was not connected to a the provider and was with rula. I could barely hear the guy I was talking to because his dogs were barking in the background. And then he said my appointment with a nurse practitioner on telehealth was scheduled 9:30pm on a Sunday?? He sent me a link and then they asked for my credit card information. They claim to work with insurance but they don’t. Research Rula before they scam you too!!

I would strongly advise anyone looking for mental health care to look elsewhere than Rula. I have tried many therapists and platforms throughout the years (unfortunately due to moving / switching jobs / switching insurances, I have not been able to see a constant therapist for more than a year at at time). Because of this, I am well versed in therapy methods and how therapists should conduct themselves. I did not find the therapist I saw at Rula to be competent. I spoke to a few other therapists about the behavior of the therapist I saw (I have a few friends that are therapists, coincidentally) and they strongly advised me to report the therapist to the board. I struggle with this idea, because I know that someone that is not as versed in therapy as me, could have had severe damage done by the therapist I saw. They could have been led to a really dark place. It breaks my heart to think that there are people out there that could be really earnestly seeking mental health that are using this platform and this therapist. There are many options out there and I urge you to try them all, I did and found someone right for me. I would just urge you to stay away from Rula. Thank you for your time reading this! **Disclaimer: I know Rula is going to respond to this asking to speak further, etc. but I do not wish to have any further contact with this platform as I found the experience extremely painful and traumatizing. I am only writing this review to help others <3

I would give no stars if possible. I have been done for nearly a month with rula. I have paid what I’ve needed to pay. I could never find a way to close my account/delete it so I asked if I was mistake or if someone else would and they said they would gladly help me. I called my insurance to let them know I was no longer using this service and they notified me I was being not only $50 over charged but being charged for their end of payment as well. When I called rula the man on the phone was extremely understanding and helpful and notified me that I had indeed been over charged and there wasn’t a way for me to call billing that he and my insurance had tried to reach out on this issue. I had been told I had paid for all my sessions. Was charged again to be told “oh that was for your last one whoever told you that was mistaken”. I’m now being charged again. I’ve called, I’ve sent out emails, I’ve talked to numerous people and I’m still having this issue. This company is sketchy and I should’ve realized that upon the no option to close account.

I did not like how billing and charging my card was handled. I contacted your "support" team twice and it never got anywhere.

Rip OFF !!!!!!!!!!!!!

Credit card over/double billed for sessions and no one will assist or acknowledge.

I was in a residential treatment center where I had as limited access to my technology. I mentioned to my therapist and she did not relay any information to the company. The company is trying to collect $198.00 from me for missing 2 sessions. Because I didn’t pay these fees, my services have been suspended and I can no longer receive therapy. This is upsetting to me as I do not feel i I should have to pay for this 2 sessions that were missed.

unauthorized charges. RRULA sent an email showing a 0 copay and deductible, and then proceeded to charge the card. You cannot get a hold of the biling department and 100% of the time you get the runaround with any billing issues.