RulaReviews of rula.com

predatory intentional deception. I had an appointment set up, I join the meeting it has a status that reads waiting on host to join. I wait patiently. It was a 1:00 meeting, at 1:12, provider cancels appointment and im charged $99 for his no show. There's no button to prove you made your appointment other than you attempting to provide any sort of self motivated proof entering the appointment with the expectation of deception is crazy. I would understand if it was at least a 1:15 as there protocol is 15 minutes late he would have the benefit of the doubt that he made an honest mistake and removed the fee as soon as he noticed.. but 12 minutes, early for their protocol means he was fishing for a no show hoping for it wanting it early while I was waiting like a fool in the meeting. this was disgusting fraudulent behavior for a behavioral health company. Now I have to wait with this charge assigned to me while I dispute it. the charge should be automatically removed since i initiated the complaint prior to even qualifying for the charge since he cancelled the appointment so early on. If yall are leaving the charge on me im leaving this negative review up for good. I would consider taking it down if yall did the right thing. holding me in some negative status because of yalls bad practices is wild. I made the appointment then was falsely accused of missing it WHERE IS MY $99 for HIS no show. I SHOWED UP.

Therapists repeatedly no-show. I'm a psychiatrist whose patient sought therapy with Rula. At the first two video appointments, the therapist never signed on. When she rescheduled a third time, i tried to reach the new therapist to warn her of what a fragile state my patient is in. I spoke to an administrator who said they would pass this message on. Instead, the patient later told me the therapist had sent a rescheduling message because "it is not appropriate to meet with a patient who is already in a hospital waiting room." What??? My patient is an articulate and insightful young woman who has never been hospitalized. It seems these therapists only want to treat the worried well? This experience actively lowered my patient's mood further.

False Advertising: I wasted an hour trying to find a Therapist only to be told twice they accept Medicare. They don't even though their site and web search says they do.

Coverage isn't very good. Psychiatrist I was seeing was very pleasant and informative but Rula's system worked against us the entire time. I was his first client through Rula and it was difficult for him to get assistance using their programs. The billing process is also extremely slow and the website Rula uses for this is vague and provides no information for the bills in question. Getting medications filled was also a hassle and the messaging system for speaking with providers outside of telehealth apts was atrocious. Will not be using Rula again.

Therapists are like any other service, but the customer support is TERRIBLE. You can't get any response from them. The phone numbers provided have people who have no access to any profile info and don't know how to navigate the system at all. One just hung up on me. Emails go unanswered for weeks. My therapist keeps asking me to fill in some form that should be sent out before the meeting, but there is no form being sent out. What a mess! I am leaving this platform, it's useless and terrible service UPDATE: I provided my contact details to Rula so that they can contact me directly, but surprise surprise, no word from them, and my other inquiries and email requests are going unanswered as well. They are now in violation of HIPAA compliance and I have filed a complaint with HSS as well

I've had really bad luck with therapists leading up to finding Rula, this is has been no exception. My therapist has had to reschedule something close to half a dozen times... for two meetings thus far. Her child is apparently in the ER and has been sick, there have been appointments that ran long... I understand that, life happens and this is no way reflective on that. But this therapist seemed pretty overloaded before our first meeting and now there is no way I can have a trusting relationship with them. Back to square one was not where I wanted this to lead. What can Rula do to ensure their providers are not so overloaded?

I had to send my insurance info more than once, it took weeks to get insurance verified. I get three no copay visits for each new diagnosis, I was told that Rula works with my insurance and that was not the case. Rula is not participating with Cigna's program. So I have to pay $150 for visits that should be a zero copay.

This company needs more appointment availability from each therapist. Also fix your website, it doesn't have an accurate schedule for each dr. Every time I've made an appointment with a doc on a specific time that works with my schedule it backfires and my scheduled appointment gets cancelled. I still need to find a therapist that can work with my schedule. Its not that hard to manage. Your website needs work. If the docs aren't available then why is the scheduled time and day showing up to book it? Also your auto replies are nowhere near sincere. Please message me through rula messages so we can figure this scheduling out.