RulaReviews of rula.com

Haven't been able to log in , in about a month. Spoke to 6 different people and never got me the help I needed to log in to my account.

I was paired with a rather troubling therapist who came in with her own agenda, ignoring my concerns and encouraging me to act in ways I expressed were harmful to me, had trouble understanding my clear words and felt disconnected.

Rula has been a terrible experience from the start! There is no one to talk to directly about or get answers to billing problems, and the billing process is a complete disaster. They just charge your credit cards no explanations or statements! If you’re not paying attention you will be over charged but since I work in medical billing, I was able to spot the mistakes right away, and as a result of their excessive billing tactics, I stopped using their services. I would never, ever suggest them!

This company will spam you to death if they get a hold of your email address. Avoid them!

I have tried to call multiple times now about the absolute horrible customer service I have been receiving. Iv also asked multiple times to speak to managers but doesn’t seem like anyone cares to get me thew to one. First it started online. (I can provide evidence in pictures attached) when Rula customer support totally ignores my request to reschedule my psychiatry appointment, after one of your customer support agents messaged me first to let me know I cannot have a therapy appointment and a psychiatry appointment in the same day. I thought that was weird because my husband did. Any way I asked to reschedule multiple times and got ignored. I also kept asking to reschedule my therapist appointment and to leave the psychiatry appointment. Again, your customer support agent could not understand that and rescheduled my therapy appointment instead, when I asked to reschedule my psychiatry appointment again I was totally ignored. ( I don’t know how customer support agents for a mental health company is not actually listening to customers) Now fast forward to October 19th. I had an appointment that Rula said was canceled due to not being able to reserve the spot. So I went to my daughter’s first pumpkin patch that day. When we are there I get an email saying sign into your appointment. So I call Rula, I’m on the phone for an hour at the pumpkin patch because your customer service agent said if I didn’t attend an appointment that Rula said was canceled then I would be charged the 100 dollars. Go back and forth with him for an hour. He transfers me to another person who says I won’t be charged. If I said it once I said it 100 times not to cancle my appointment on the 26th. Well he did, not only did he cancel it but he took my psychiatrist totally out of my portal as if she wasn’t my psychiatrist anymore. Also my first pumpkin patch with my daughter was now ruined because I spent over an hour talking 2 men who could care less what they did. Now fast forward to today. I call to let them know they messed up. On the phone for over an hour AGAIN! I asked to talk to a manager, got nothing. Now I have to go almost 2 weeks without seeing my provider. That means I can not get my meds renewed and will be without them for 2 weeks. Providers are great, Rula customer support sucks. I will be providing any reviews with this email and the texts I have for evidence. To let people know that Rula could care less about your mental health and they just make it worse. I can not even believe how your customer service operates from a women who has been in customer support almost all her life!

I have been trying to get my accounts merged and fixed for the past month and no one is helpful. I am contacted by different people each time, they do not fix it, and I STILL can’t access my portal. When I spoke with customer service, the person was rude and told me that there’s nothing wrong. Ridiculous.

Rula is the WORST company to deal with if you are experiencing mental health issues. Without going into details, I will just say that I have been interacting with mental health care providers for over 30 years and my experience with Rula is the WORST company to deal with by far! Save yourself from the frustration and negative effect on your mental well being by AVOIDING this company and finding another provider. Especially if you are in need of certification for disability benefits - find another provider or you may also lose months worth of disability benefits (California) you are entitled to and end up in a financial situation that will only worsen the mental health issues you may be dealing with.

She didn't show up after 20 minutes of waiting I was at work. So I couldn't keep waiting for her. I sent her an message and I haven't heard back about rescheduling.