John C.
I was initially told Rula accepted my…
I was initially told Rula accepted my insurance and started with therapy sessions, which were going well. I was then told you do not take my insurance and would have to pay cash to continue. Even after asking, I have received no explanation as to what happened or changed or if there was anything I could do.
Response from RulaDec 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.