RulaReviews of rula.com

Rula was able to provide an experienced trauma therapist however communication between our other providers who have background knowledge of where when how the trauma began and the journey is critical for Rula’s therapist to understand and best treat my granddaughter. I hope that Since an ROI has been initiated she will communicate as soon as possible.

It’s good but it takes too many steps to log into a session. The app ends up opening three separate windows just to log in.

My therapist is Great but the Rula app is just such a pain. I mean, every time I have to get a link just to log in. I want to be able to freely log in and out. I don't want to stress because I'm waiting to get onto my account after receiving an authorization link just to then access a damn Zoom link. It's just so many steps, and honestly, it's not easy to navigate, especially when looking for a new therapist and you can't always even get authorization to see a therapist right away. Sometimes you have to "see" if your insurance will accept it even if Rula has your insurance. There are just a lot of extra steps to get some mental health help.

It’s convenient but they do not bill each session on time. They like to bill for many appts at once, which is not ideal for my finances. The log in process is annoying. Searching for new providers is also frustrating. It would be great if they fixed these issues

I’m not sure what the issue is, whether it’s with our actual therapist or if it’s the Rula system. Our first apt with Diane was rescheduled not by us, due to her being double booked. Not how I wanted to start out given the fact that my daughter was having thoughts of hurting herself so therapy was urgently needed. The communication from Diane was good and notice was given days in advance. Our second apt, went well. Our 3rd apt, I checked my email and saw that I had no email or link for our apt that day. I called Rula and was told our apt had been canceled. I asked by who? I never canceled it, they couldn’t say due to not having access to that information. I asked that we be rescheduled and was told our therapist would reach out. I didn’t get contacted until a week later by Diane and we discussed every other Wednesday starting that week. My daughter logged on to that apt link for Wednesday & Diane was a no show. I texted her & received a call back a few hours later and was told she had no service or WiFi where she was at. I feel like if your going to schedule an apt you should make sure you have service of WiFi, and a call should have been made prior to my daughter waiting in the waiting room for 20+ minutes. She said she had to drive to get service to call me, but this was hours after our scheduled time and I had already texted her. I then received an email rescheduling her apt for the following Saturday, I texted Diane that was not going to work for us, we never discussed rescheduling for this day. I let her know I could do the following Wednesday and it was agreed. I checked my email today (our rescheduled date we agreed upon) but saw that our apt was scheduled for Thursday (tomorrow). I’m just irritated that there is just always an issue with either scheduling, or communication. Not sure who is at fault but if this is the norm I may reach back out to Kaiser & ask to be reassigned.

it’s silly that i can’t go in a schedule another appointment with my therapist without it being categorized as an intake appointment. the number of unnecessary emails i get is also insane. i don’t need three reminders, one is enough. the number of emails is honestly my biggest complaint. but my experience with my therapist has been great so far.

Good providers but difficult to navigate the system. patient portal is not user friendly. It takes several attempt from support staff to get through and help me to resolve my issue. Only way to contact the providers was through support staff. It would be nice contact the provider directly via email. I was able to get mental health help from Rula providers.

I missed an appointment once, and I was still charged for the appointment. I would think you might let it happen once without having to pay for it, and then if you miss again, then you pay. My therapist is fantastic--five stars.