RulaReviews of rula.com

The last 10 days I have called, emailed, and had 3-three way calls with my insurance company on the line trying to get $150 refunded that charged me as a self pay when my insurance covers the appointments at a $15 copay. They are awful!! You are not allowed to speak to a supervisor even with the insurance company asking for one. They never call back. I’m more stressed now than when I started.

The first 8 months were great. I loved my provider. Then I got several strange charges. My co-pay was $25. They started billing me $70+ on top of my co-pay. Then I got another charge for $104. I called Rula and they said it was an error on my insurances end. My insurance told me someone from Rula used the wrong billing code, Rula then blamed my provider for the mistake, so I messaged her and she said she has nothing to do with the billing department. I am waiting for my insurance and Rula to resolve this. I was not even going to write this review as I don’t want any further attention from Rula right now, but they did something super sneaky and I am pissed. I had another provider from another company that I recently closed business with but still have a legit balance to pay off. Some how Rula used there platform to contact me about my bill. I should have tried to sign in to my account first and I would have found that it was fake. I checked the credit card I used to pay the debt off and it was from Rula! They tricked me, I fell for it. I AM NEVER going to use an on line service for any therapy needs ever again. This has taken so much of my time and money that I did not have to give in the first place. I hope this review helps someone out.

As a patient seeking help due to stress, RULA has added to that stress due to a lack of follow up, being unable to speak to someone to receive the documentation my employer and disability insurance requires. I have had an extremely awful experience because of this and my stress levels have increased.

I will not use Rula anymore when i need to look for a therapist in the last two months i have been through 3 different therapist. I told three of these women deep personal issues i am dealing with and issues from the past and it was very emotional. The first therapist was a phone call which was a hour long and after that she disappeared and i waited well over 40 mins for the second session for her to show up. The second therapist was a couple of weeks later this time was a video assessment she called it quits on me after answering a review assessment and based on that she gave up on me WTF...It was one session i figured after a month or two of solid sessions she would give it time to help me with my issues. But nope come the second session she made all the excuses in the world based off one session review so she bailed i was beyond frustrated are they higher legit therapists or actors ???...So a couple of weeks went by and i told myself ill give Rula one more chance and i did and i told the next therapist and warned her to not give up on me based on one review, or one session and she assured me she wouldnt and she is not like the other therapists so she said...Then two sessions later to the most recent as today she didnt show up, no messages, no interest she bailed on me like the rest of them. All three of these women are beyond unprofessional they simply didnt care for my issues and problems and i was seeking help. So i am DONE with Rula and looking for legitimate therapists who care and will help me in my pursuit of mental health peace.

If I could leave a zero I would. The support team is an absolute joke. They have no idea what they’re doing. I have talked to so many people and not one knows what’s going on. I feel more distraught after my experiment with the company that’s supposed to help. Run away as fast as you can. Update, now they charged me again me after they refunded me due to their error. I’m escalating complaint

Sat on the zoom call for 25 minutes (5 minutes before my start time) and she never showed up or responded to my messages. Very unprofessional.

need a better effective way for new patients trying to get a therapist. First off it took forever. Secondly, the representatives that I spoke to, gave different information to me. I went around in circles. it was a waste of time and energy. it was very frustrating. I would ask my therapist and she wasn't sure either of why Rula wasn't getting back to me thru email and sending me questionare over again.

Set up an appointment and waited for 30 minutes for the therapist to join, while the Rula team tried to track her down as well. The portal was showing the therapist that the appointment was pending so, the therapist was not able to join. But was showing me that the appointment was on, just waiting for the therapist to join.