RulaReviews of rula.com

Horrible experience. I confirmed I was covered by insurance and would have a $30 copay and yet I was charged over $300, how in the world can anyone afford to pay $300 per session? That doesn’t even matter though because they confirmed that I would just owe a copay. The support team at Rula as well as the doctor who helped me Initially have completely ignored my requests for help with this. Yet they keep reaching out to me to pay this erroneous bill and when I reply to them asking for help I am ghosted. I am so profoundly disappointed with this platform that is meant to help people in their darkest times. And now thanks to Rula I am left with even more problems than I initially came with. If you want to be overcharged and ignored when you ask for help resolving it then Rula is the right platform for you!

Rula’s Billing Department told me upfront that they were a In Network Provider with my Insurance Company and that my copay would be $11.25 per visit. Then, they changed the billing code when they billed my Insurance Company so my copayment increased to $45 per visit, instead of the $11.25 they had promised. I called the Rula Bulling Department to ask why my Copayment increased from $11.25 to $45 and they said they would research my question and get back to me. They called me back and said my insurance company was doing something incorrectly, which was not true. At first, I thought that the Rula Billing was stupid, but they are not. They were intentionally using the wrong procedure coded to bill my insurance company so they could make more money. I I liked my Rula Provider but I don’t like being ripped off every month by their Billing Dept every month! Enough is Enough!!! I’m taking my business elsewhere.

Billing department will not correct the wrong code they're sending to my insurance which is causing me to pay a higher copay. Prior to agreeing to signing up Rula sent me an email confirming a 40.00 copay. After 3 sessions I was billed 120.00 which I had no issue with. Very shortly after that I saw my debt card billed an additional 120.00. When I called my insurance company they advised me that Rula us billing under a code now for specialized treatment. There are different levels of care and the more credentials your provider has, the higher the copay. Example: a clinical social worker isnt billed at a psychiatrist rate. Here lies the issue. I am, have been, and would of continued with a CSW but Rula wants to tell me the CSW is putting in the code flagging the account for a higher billing rate. A separate billing person blamed my insurance company for the higher copay, which they verified was Rula. Rula us fighting me standing by the "specialized treatment" but FUNNYsince I've been speaking up, Rula billed me 40.00 the correct amount for my latest session. Regardless of what a CSW calls or labels a session with her, it's still a CSW and the copay is 40.00. Rula billing department is condescending and refuse to rectify the erroneous billing. All Rula does is send email after email saying they're looking into it yet when I call them stand by the wrong billing copay! I've had to reach out to get help with my refund of 120.00 through another source.

I had a very important appointment with my psychiatrist, Melissa Gad on Thursday. I sat on Zoom for 45 minutes and she did not show up. I saw a message in one of your emails that said if there was a problem with my appointment to call this number. I did. That person didn’t really know what to do. In fact, he asked me what I wanted him to do. So I sent an email trying to find out why Melissa did not show up on Thursday. I was reluctant to make another appointment until I knew Why she had not shown up. None of the email responses that I received were related at all to the issue I wanted addressed. One email I received said they had modified my billing and made an exception for my no-show. I received another email that was following up with me because he understood that my issue was resolved . It was never resolved and still has not been resolved. In the meantime, I have scheduled another appointment with my provider and I am crossing my fingers and hoping she shows up. I don’t even know if she is still working for Rula.This incident sent me into a bit of a tailspin because my mental health providers are extremely important to me. So I made an appointment with my therapist, Alexandria, for Monday so I can talk it through with her.

Doctor ant called meds in

If I can give you zero Stars I would I would give you -10 Stars. First of all I look for months for a therapist. Second of all I found you guys I did my insurance card got approved . Almost a month goes by and of the day of my therapy you guys canceled me saying that you needed an updated insurance card. Okay. So I sent you an email of my insurance card you guys said I was approved. For over a week now I've been trying to get on your website which is a blank screen there's no website. I finally found your number cuz I called before trying to tell you guys that's your internet website does not work that I'm trying to reschedule my appointment but there's impossible to do that. Then the lady says oh we canceled you because we didn't have your insurance card information are you kidding me. After all that bullshit I went through of getting approved sending my copy of my insurance card. And now being denied of therapy. Wow. Just blows my mind. How the hell can a company like you do something to people. You guys are the most dishonest most disgusting website and company that I ever came upon and I hope to God that you guys close and not have anybody else in the stupid ass company. Blows my mind that a company can do this to people. I hope you guys close your doors seriously.

Scammers, they charge money even though I had no appointment with them.

Worst experience ever. I made an appt. It somehow glitched and made 3. Once I talked to the last therapist I told her I didn’t make an appointment with her. They charged me $280 for no service. What a scam and rip off.