RulaReviews of rula.com

I call it the rula roulette, you don't know what providers the algorithm will show what day. You also don't know if you'll have to start over with a new provider at any given moment. The required questions to track mental health don't work for neurodivergent minds and the search function only lets you select one specialty. Hell forbid you have more than one thing going on.

Providers seem unskilled in some areas. Had to switch talk therapists twice for lack of actual treatment. The psych that I was seeing didn’t show up to three different appointments and now I have to start the whole process all over again. They take too long to process prior auths and do not follow up in a timely matter. To top it off the follow up providers were actively hostile and unprofessional. I wouldn’t trust this company. They are just out for your money.

I had a terrible experience with Rula Health and therapist Khamila Li. I showed up on time for my scheduled session, waited for 10 minutes, and the therapist never appeared — then the session was ended on their side. Despite this, I was charged $99 for an appointment that never happened. I reached out multiple times for a refund and got no response or accountability from Rula. The complete lack of professionalism and empathy is deeply disappointing, especially from a company that claims to support mental health. If you value reliability, compassion, and integrity, look elsewhere.

My 20-year-old son was told by Rula (Path Mental Health) that his therapy copay was $32 per session. After 13 visits, Rula suddenly tried to withdraw over $1,200 from his account without warning. When we called, Rula said there was “no issue” and told my son to contact his insurance. United Healthcare confirmed Rula had miscalculated the cost — it should’ve been $129.38 per session, not $32. Instead of taking responsibility, Rula blamed my son for not knowing his deductible and now threatens to send him to collections for their own mistake. Their billing department was disorganized, dismissive, and unprofessional, even after my son followed their instructions for me to speak on his behalf. This company’s handling of billing and communication is negligent and unethical. They should have caught the error after the first few visits — not after 13. I strongly advise others to be cautious and double-check every charge from Rula before trusting them with your billing information

Very disappointed in the billing transparency. I regret going through Rula. My copay is $10. Somehow I was charged $400 for 3 appointments. Had to cancel my appointment and find a new therapist. Will never be back and will warn my family and friends.

COuld not contact therapist. Put on hold indefinitely

Rula has a problem with booking appointments on their own, without the therapist or the client being involved. On several occasions, I have found appointments in a month, 4 in number, one scheduled for each week. My appointments are generally every other week. I also spoke with an agent one time who insisted I should make an appointment for every week. In fact, he started to make them as a matter of course. The last time I spoke with my provider through Rula, we went to book an appointment and she said, 'What are all these appointments doing here?' They were all for Mondays, and I told her I did not want Monday any more due to physical therapy. She told me she cancelled it and we made another appointment for two weeks out, on a Thursday. Yesterday I received an email from Rula stating that I had an appointment for today, at 11:00 a.m., which is the exact time that I did NOT want an appointment. I did not find the email until perhaps 11:30 after church. This of course on Sunday the 28th. I went to the website and was told it was too late to cancel or I would pay a fee. The site suggested I reschedule instead, so I rescheduled the appointment for the end of October. Today I get a message stating that I have been charged $99 for an appointment that neither I nor my provider has created. I am so disgusted and turned off that I am cancelling both of my upcoming appointments.

Made an appointment for my 14 year old and after moving around my schedule and my daughter's for this appointment I found out they canceled us with out reason. Super unprofessional! Thanks for being there when we needed you!!