RulaReviews of rula.com

Billing and support team are awful. They take weeks to respond and don’t find a solution, in the process of you trying to resolve billing they pause your services also.

The therapist was great, however their offshore customer service is horrendous. All I needed to know was how much is this going to be out of pocket. I had contacted my insurance and they said it would be a 25% copay however RULA apparently cannot determine how much they are going to bill for the appointment. I called back 4 times and I am trying to get some stress management therapy and this stupidity is why I need it. I called 4 times and talked to 4 people. They told me to call my insurance and after I repeatedly told them I had already spoken with my insurance(trust me I had to call 3 times before someone there was competent in their job)they said they didn't know how much the total charge was going to be or how much it would be after insurance.

Do NOT trust this platform!! My first provider ,that I had , i got a bit a off vibe on so I never booked with them ,the second I went with Started out well and all was good , as a first timer in this particular field I didn’t really no what to expect how to feel ,react or if I can trust and open up in a matter to which would help or what to think ,but I gained trust with the provider over a few months time and I was overall what I thought anyway making slow progress and had no clue there was about to be a issues and then out of no where was ghosted on appointments 2 times back to back after months of trust building . Just destroyed everything we worked up to . I mean who dose that as a professional??? I trusted this person told them things that made me vulnerable shared things that were private and even after the first ghost and we arranged and agreed, ( Again) to continue the sessions they ghosted me again wow !! How dose this person have a license to do there work it seems to me this kind of behavior would be considered illegal in the oath of medical professionalism and at the very least morally unacceptable and just wrong it’s damaging I don’t want this happen to anyone else I hope this person gets removed from this platform and revoked to destroy hurt and cause damage to anyone else I’m sure I actually can’t list there name so please be very careful trusting this platform the only acceptable fix in my eyes is to fire the individual but I was given no resolve other to to book another appointment or get a new provider and was told I can make a complaint but was given no choice to state my concerns or issues so it will go in to deaf ears I’m sure consumer beware this platform is bad and when it comes to your health this is no place to take chances find another outlet

The member onboarding experience is terrible. There's no ability to create a log in. You have to enter your email, go back to your email app, retrieve a code, then log in. EVERY. SINGLE. TIME. It's a short sighted decision by who ever authorized the product to be built this way. I'm a parent with two children who need care. Can I add their profiles under a single email for my account? I can not. As a result, when I booked my children's first appointments, they kept getting canceled, often the day before or day of the appointment. When I called into customer service, they told me that my children needed to use their own email account. Absolutely nothing in the UI experience to indicate that. When you get a cancellation, the UI offers no notification or additional info on steps you need to take. So, you may be left not knowing what to do. I'm a tech worker in Silicon Valley and I find the log in and user experience baffling. I'll be moving my children to a different provider - just trying to book and appointment and keep it shouldn't be so much work.

Horrible experience. They are extremely stressful to deal with for an organization centered around mental health. Providers were great, but the platform is awful. They don't bill you at any specific frequency, and if they try to charge and it doesn't go through, they remove your card from the database, so you have to go re-add it. Stupidest thing I ever heard. Then, you get threatening emails from their billing department. God forbid you try to communicate with them, because no one seems to read the actual email and just responds based on keywords in the email like bad AI chatbots. I had an appointment scheduled for 6 weeks out, and they canceled it due to an unpaid balance. Understandable, I guess, but then the email they sent me said I was being charged a $150 appointment cancelation fee. My therapist left Rula already (for headway, so I signed up there) and I messaged my psych to ask if they are available on another platform as well. I refuse to do any further business with Rula.

Worst experience of my life, I was going through a very hard time dealing with a teenager about to graduate high school and extended family actions, I thought talking to a therapist would help and advise to my new therapist with Rula I was put off by another therapist and that my feelings were not valid and I needed to get over it! Then after multiple sessions with my new therapist with Rula she ghosted me and when I was at my lowest, trying to figure out what everything she said was real, I came from a bad upbringing and multiple traumatic relationships. I finally thought I could trust someone and she completely broke me again, after telling things I would never say again to myself, she is the worst therapist and I would never recommend her to anyone!

Make sure you understand the insurance. They say it'll be less than $25 per visit. Then you learn that you are paying $137. Find health care provider directly. The middle man will always cost you more.

Well, I was charged $150 because my daughter had an appointment that she couldn’t make due to being stranded on the side of the road when her car broke down. And when I tried to contact the doctor, she doesn’t accept messages through rula. I went to the site where she does take messages and I had to make an account to which I did. I was then informed that they would be in touch to make the account? What? So there was no way to contact the doctor, which is wild. And when I contacted rula about this on Monday, I still haven’t heard back and it’s Wednesday. I think this is all ridiculous and we will not be back. $150 is theft not a deterrent.