RulaReviews of rula.com

Absolute TRASH. My provider was fine the first few sessions. Then she had internet issues and I couldn't hear what she was saying (though I was charged anyway). The next session, she no showed. I was charged, went through a LONG process of getting a refund. That was in April of 2025. January 2nd 2026, I was charged another $150 by Rula. Two days of arguing with customer service telling them I haven't had anything to do with Rula since last April. They insist they just charged me for an appointment I had in October. I had no such appointment. SO now I've wasted hours of my life, and had to initiate a dispute through my credit card company. There's no way for a consumer to delete their own profile or cc information - so you just have to expect they'll charge you randomly, then say it's for service you never received. AVOID AT ALL COSTS.

A session that was scheduled did not take place due to the provider rescheduling. I was billed for it and contacted Rula to get a refund. The first person I spoke with said they created a claim and to check back in a week for an update. When I followed up as instructed, I was told that there was no claim visible in the system and that they didn't know if or when any refund would be processed. This is their error, not mine, yet my money is being held hostage.

I scheduled therapy services through Rula and was matched with a provider (Misty Allen) for an initial intake appointment. Unfortunately, the provider did not join the scheduled session. The appointment was rescheduled, and the provider again did not attend the second scheduled session. After waiting and contacting customer support, I ultimately canceled all appointments and decided not to continue with the platform. While customer support was responsive, the repeated missed sessions made it difficult to rely on the service for timely care. I hope Rula can improve provider accountability and communication, especially for new patients seeking consistent mental health support.

Rula is terrible. Can’t get in touch with them and when I finally do neither they nor my new provider gets back to me about missed appointments. Would an MD miss an appointment with a diabetic who was crashing? Or a person with a compound fracture? They act like they don’t care, that your concerns are NOT their concerns and a missed therapy appointment due to the provider’s error is no big deal.

The Rula team and provider that I was working with have been nothing short of unprofessional and difficult to work with. The customer service team passes you along from rep to rep, not reading emails, and prolonging the process for clients to receive proper care. Avoid this service at all costs. If you are forced to work with them through your GP, call your insurance and complain.

This company operates like it owns therapists and is known to misclassify independent contractor therapists in marketing advertisements as employees while punishing them in controlling and retaliatory ways. It operates like a mob boss would. Even as Rula does not provide benefits of any kind to therapists, it exerts extreme control over their photos, profiles, and punishes them when they choose to pause taking new clisnrs (which is their actual right) and has edited therapists photos and bios in unflattering ways without permission or approval. The company is a repeat offender in retaliation and unethical practices in its quest for big profit margins from the work of independent contractor therapists. Some clients were too afraid to share with therapists due to fearing their personal information would be released on the internet in HIPAA violation as they claim it was before the company changed its name from Path to Rula. This highly unethical company is more of a techbro operation like Elon Musk's DODGE Boys and has no business in the mental health field whatsoever. I would give it zero star if this was allowed.

Rula’s therapists are great, but the Rula platform was a huge disappointment. I was a patient for almost a year and working with multiple therapists. I was using my in network insurance and had no issues. Beginning next year my insurance had a slight change, I still had my primary insurance that was in network with Rula, but I had to had Medicare because I also got CHAMPVA. When Rula was given my updated insurance they kicked me out because they only accept Medicare as a primary and not secondary. They tried to blame it on Medicare policy, but the truth is Rula is declining services due to an internal policy not to manage Medicare Secondary Payer billing, rather than a Medicare requirement. They see me having multiple insurances as complex so they don’t a blanket policy “ if the patient has Medicare listed as secondary even if we accept Medicare and your commercial insurance we will not see the patient”. I lost all my therapists and progress and my therapist said I was not her only patient this happened to within the week… she lost at least 5 patients on Rula due to their internal energy al policy. Be aware that even if your insurance says your in network, if you have Medicare they will not see you.

If you seek care with Rula, be prepared for deceptive information regarding pricing (I was quoted two prices and then charged a third [higher] price.) They explained, as to the price, that my higher price was because "I had insurance." So I was charged MORE because I had insurance. A billing department employee explained that that was because they would charge the "maximum" that the negotiated insurance price would allow. Because their policy is to charge as much as they can, it appears I ended up paying the same to see an NP as I would have had I seen a Psychiatrist. As to the quality of care, if you want to speak with essentially an AI Chatbot and call that a mental health appointment, then look no further than Rula. Before every appointment you have to do a self-assessment. The NP I saw then basically read that self-assessment back to me, never asked me any questions about myself, and then simply commented on how the self-assessment had changed since the last appointment. So, essentially I paid someone to tell me what I thought about me. They're the mental health equivalent of fast food. Don't expect to be treated like a person, and certainly don't expect to build any sort of trust relationship with them. Requirements will shift, appointments will be charged without a chance for you to ask any questions, and there's every chance that your provider will have no insight, no expertise, and no interest in you or your mental health.