RULA doesn’t have therapists who are equipped to handle complex cases. A person who really needs help shouldn’t look here.
Response from RulaJan 8, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
NV
Nixie V.
This company has been the worst of the…
This company has been the worst of the worst cant emphasize how bad they have been for our mental health. Incompetence from providers and months months after service we got billed $200.
Response from RulaJan 8, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
VD
Valerio Dimas, Julio C.
Rula has been a horrible experience for…
Rula has been a horrible experience for my mental health. Incompetent providers and to make matters worst 3 months after my service they billed me $200 for an appointment I did not have.
Response from RulaJan 8, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
TR
Triplee
I’ve never had a therapist discuss…
I’ve never had a therapist discuss billing with me and it made my visit awkward. Also, I never had therapists do laundry or walk a dog while talking to me. I will be finding another provider.
Response from RulaJan 7, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
AS
Anthony S.
Internet lost? What to do next?
I lost internet during my appointment. There was not a clear way to communicate this with my therapist. The therapist should be able to call on the phone with a hidden number if this happens. I was left to just troubleshoot for 20 or so minutes before I was able to get back into my appointment via slow cellular service.
Response from RulaJan 7, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
AS
Andre S.
Everytime I try to log on it sends me…
Everytime I try to log on it sends me in a loop between the link is expired or already been used
Response from RulaJan 7, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
AJ
Anthony J N.
Accepted Insurance - Not Accepted?
When I find a therapist that shows my insurance is accepted, it says my insurance is not accepted when I check out after scheduling an appointment???
It also says there will be a charge of $150 per session.
Response from RulaJan 7, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
LR
LR
A Corporate Mental Health Model That Prioritizes Control Over Care
As a licensed clinician, my experience with this platform has been deeply disappointing. The infrastructure is built around surveillance, billing metrics, and control - not care, not clinical integrity, and certainly not the therapeutic relationship.
Session times are tracked down to the second. If a client disconnects early (even when the therapist is present, prepared, and engaged) the session may still be marked “non-billable,” resulting in $0 compensation. When I inquired about this, it took an unreasonably delayed and curt response from admin to even receive clarification.
Documentation demands are excessive and often feel more oriented toward satisfying insurance systems than supporting meaningful clinical work.
Therapists are expected to repeatedly “justify” the use of symptom screeners in session notes, even when those tools aren’t clinically relevant.
There's also a client-facing rating system that mirrors gig economy platforms, flattening the complexity of therapy into simplistic, transactional feedback.
Behind the scenes, administrative communication has been unprofessional and dismissive, particularly when valid concerns are raised. Despite its branding as care-centered, the platform often operates in ways that feel extractive, rigid, and misaligned with the ethos of mental health work.
Therapists are not gig workers. Clients are not datapoints. What’s being offered here is therapy repackaged as a tech product - shiny on the surface, but hollow in practice.
Response from RulaJan 6, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please send us an email at [email protected] and provide us with the email address and full name linked to your account and we’ll follow up with you directly.
