Jordan S.
Met with a therapist twice
Met with a therapist twice, the second time she said I would benefit from an in person so she discharged me, I trusted her suggestion, so I agreed. They emailed me back later thay they have no in person available so then I had to find a NEW therapist. I scheduled with the new therapist, excited for the support, and then the morning of I was canceled on. I then had to call the support center and make another appointment with another new therapist for the future because apparently the first therapist never properly discharged me so now I have to wait another week before I speak to anybody. Extremely frustrating when needing support and guidance during a fragile time and being let down multiple times. I am hoping for the future I have a better experience.
Response from RulaFeb 5, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.