RulaReviews of rula.com

I would not recommend Sharika Gardner Spates as a therapist here at Rula or anywhere for that matter. Careless, goes against what she says in prior sessions, no accountability, lacks common sense, and charges you just to fill out paperwork when she feels like it with zero expectations or communication prior to your very first session. Now I have to get my doctor (if they will do it) to fill out my ADA accommodation forms which I need due to my mental health, anxiety, and stress at work after my some called therapist stated she will fill them out at no charge. She also continued to delay filling out the paperwork and caused my claim to be close/denied at NYL due to no information being received. Very disappointed! 0/10 don't recommend! Ridiculous!

Therapists are just extremely judgmental people who wanted to be paid to tell other people how to feel, what to feel or they are wrong in their feelings. They give you homework to find out your problem yourself, instead of the therapy I paid for to talk about problems. It’s always about them, how they do things better than other therapists, why they are different this time. It’s always about building up the therapist to make themselves feel credible. Providers will try and use every excuse to get you to cancel, some seem like they don’t want to help, just collect the money. I’ve never felt more disconnected with a healthcare professional than when I talked to 3 different people through rula. I’m not sure if rula needs to screen their providers better or if it is really a lost cause with therapists, as they are all hardly genuine.

I booked an appointment thinking this was covered through my insurance. Turns out it’s not covered, and Rula is trying to charge me $210 for half an appointment that was just a questionnaire with a therapist who had no idea what she was doing. The appointment was supposed to be 1.5 hours, but I cut it at 45 minutes because the therapist was so uninterested in the questions she was asking, and she seemed confused by the process (it was also her first session with Rula). It is was a questionnaire that I could’ve filled out before the appointment. I’d have preferred that. No actual therapy was offered. I’ve asked for a refund, and so far, Rula is still charging me for this.

Decided after thinking I would give a therapist a try I received four or five appointments, bombarded with emails and what really made me decide to cancel, was the information they wanted about such things like dental. I was provided a list of dentist names. Are you kidding? How about giving me a chance to work with the therapist for a while before asking health questions that were only for their sales of other health care providers!

I have never in my life experienced this with a company. I tried therapy for the first time in over 11 years and landed with Rula. Started out great, found a WONDERFUL therapist who has been the only person worth even discovering this website. But then we get to the part where it's time to pay for my session. GLADLY. But...where did my money go? Not sure because Rula can't seem to tell me either!!! I have been going back and forth with the billing team for a month now trying to get this issue resolved and they weren't able to help me at all. They have harassed me with texts and emails saying I have an outstanding balance, but the $35 had already been taken out of my account the day after our session? I sent documentation proving that I was charged and every single time I got an email from someone was just REPEATING that I had a balance, like I know??? I've only been harassed about it for a month now!!! And there shouldn't even be a balance in the first place! All of this back and forth for a month just for them to tell me that the issue cannot be resolved because they didn't get my money on their end, even though my bank verified it was taken out of my account. I put my card into THEIR website, so where is my money at? Fast forward to a couple of days ago I ask for a one time payment method to pay for the other visit I had just had after my first one that they were still trying to bill me for and state that I was only paying for my MOST RECENT VISIT and I pay the $35 for it. They try and hit me with "you're most recent payment is for the outstanding balance you had from the previous visit. You still owe $35 for your recent one." Like no??? That's not what I paid for at all!!! And I made that very clear in email 3 TIMES. I will never recommend Rula Services to anyone. My therapist however? AMAZING. Only reason they're getting the one star.

DO NOT USE RULA! THEY WILL CHARGE YOU AN EXAGGERATED AMOUNT OF MONEY! I saw a nurse practitioner and I was told it would covered by my insurance and then was charged over $609 for 2 appointments! The first appointment was 1 hr and the second 30 min. I was never advised of the charge amount I would be responsible either. I send several emails and spoke to a representative and got no resolution. This was the icing on the cake. In addition, two of my providers quit working for Rula and I was only told after several emails trying to get a refill a month later with no RX. I made an appointment with a new provider through Rula and she canceled the same day of my appointment. I made a second appointment with another Rula provider and she canceled just minutes before my appointment! The third time, of course several weeks later with all their appointment cancellations was the one I got the $600 charge for. I hung in there fir 2 months trying because changing is not easy but if providers keep quitting it’s not a good sign.

I had a poor ending to the relationship with my therapist. She was ultimately not the right fit and I wish her the best. Meanwhile, Rula will not take her off my care team and their customer service is so nonchalant about offering no assistance. Other folks writing reviews put their finger on it: Rula projects “care” as a telehealth company, but it does not embody care. If you just scratch at the surface of things, you’ll discover this quickly.

My therapist never had my appointments on his calendar at the same time I had the appointment on mine. This resulted in him being late for or completely missing appointments. I have now been charged erroneously for canceling an appointment less than 24 hours in advance, which I NEVER did! This charge will be disputed if you don’t remove it.