RulaReviews of rula.com

I was not able to access the website to schedule additional appointments. I did not know I had to schedule additional appointments. I got no notification this was required. And now I have lost my slot with my son's new therapist. I am not able to schedule a new appointment and have not been able to get a hold of anyone to get this addressed. His provider is aware but this will be the 2nd week in a row he is not getting therapy due to this issue.

The user interface used to search for therapists is terrible. There is a huge selection of categories, specific areas of treatment, type of person for therapy, etc. The BIG problem? You can only select one option! Not five, not two. One single option to filter through the hundreds to thousands of therapists. Terrible, and it hasn’t changed in years:

Lied about my insurance covering everything said I owe $0 but then charged my card

Today I had my first therapy appointment with Rula and they sent me a link, it wouldn’t work and it caused me to be late/miss my appointment. I tried messaging my therapist about this and no reply. I was very excited about this session and now I think they are gonna charge me $100 even though it was out of my control. I feel like I was being scammed.

I appreciate what they're trying to do but they've completely failed. It says all over their website that my insurance is accepted and after both emailing and calling about it, nothing was fixed. I'm not sure if it's incompetence or just complete dishonesty, but don't waste your time

My wife and I both have Kaiser. She was recommended for orbit and I was recommended for path. She has had a good experience being that someone reached out to her to help match her with a counselor and has had no issues. I was informed that someone would follow up with me and no one did. I ended up understanding that I just follow the emails and I can sign myself up for a counselor. Picking counselor is nice and have no issue with that. I have a job that has no flexibility with scheduling a regular appointment during the week so I picked someone for the weekends. I think I had three sessions and my counselor needed time off for 3 weeks for the holidays and I thought it was next week but it turns out it was this week. I only received an email on Saturday about this Sunday appointment and I don’t usually check my emails on the weekend. Now it’s my birthday, my counselor emailed me saying that they don’t want to work with me anymore, and I owe $99 for missing this appointment. I honestly going through some hard times right now and after this experience I don’t know if I even want to continue with trying to do therapy as I don’t have hope after experience.

First provider I found and made an appointment for got canceled cause they were no longer valid. Then the list let changing. Found someone else and they assed me on. And I’ve waited 2 days for an email response from PATH to find me a new one.