RulaReviews of rula.com

Did expect insurance then didn't, they didn't tell me so I paid a lot. Then doctor was out of town and they did not have a back to refill prescription when doctors out of town. They have bad customer service all third party.

We truly believe that we are being discriminated against due to our origin being Middle Eastern. Waited a month for an in-person appointment. Got cancelled 2 hours prior to it. Rescheduled and bang got cancelled again 2 Hours prior to appointment. Rula continues to look for excuses and take evasive measure to explain what is going on. We have had 8-9 different interactions and every time we get a different answer. Still confused about what to do next. Rula and their agents lied and misrepresented the facts, acted on wrong assumptions and to cover it up lied again.

Rula is unbelievably careless considering that they’re dealing with people’s mental health. I was referred to a psychiatrist and Rula sent me a link to schedule. I scheduled the earliest I could which was 3 weeks away (less than ideal because I was already hypomanic and needed mood stabilizers). The psychiatrist cancelled a few days before the appointment, which put the onus on me to reschedule. The next available appointment was 2 weeks after the initial appointment, over a month away from when I initially needed help. I tried calling customer service to see if they could put me on any kind of waitlist so I could get help sooner, and instead they cancelled everything and told me I had to go through my insurance and that the initial scheduling was an error. So they wasted weeks of my time and had the provider not canceled that appointment, I assume I would have been charged outside of my insurance. Now I’m going through another hypomanic episode and have to wait an additional 3 weeks to get help. Rula should be avoided at all costs.

This organization is a joke.This is supposed to be a mental health service but nothing I have seen supports that. My therapist FIRED me while I was having a panic attack due to a rare illness I had last year. She fired me mid panic attack!!! And said she won’t be charging me for the session… but NO. Here we are a year later and I am still being invoiced! And the invoice gets sent at night? Is this supposed to support my mental health??? This service is AWFUL!

I was referred to this company by someone I trust who had good experiences. That was not my experience. I found an excellent therapist but Rula ripped me off, I will be reporting them for insurance fraud. My insurance company paid for all my sessions. Ruler insists that they haven’t paid and that they don’t even work with my insurance anymore. I’ve spent wasteful hours on the phone back-and-forth between my insurance and Rula. My insurance even gave me dates and check numbers of when they paid Rula. Rula charged my credit card for one session luckily I get notices for every charge so I locked my card. They were gonna charge me another $500. They have been paid by my insurance, but refuse to give me a refund for the session that they charged me. I can no longer use that credit card. Rula is double dipping they’re getting paid by insurance and then taking money from patients. Meanwhile, I’m going through a difficult time in my life and I needed my therapist. They destroyed that too.

Rula customer service agent (Crystal) continues to harass about payment after transition of insurance carrier (Kaiser) to a different group ID. My wife and I notified this customer support team multiple times that it takes 30-45 days to process changes in Group ID that involve change of primary account holder. I’ve provided the Group ID info more than 3x at this point and advised Crystal to follow up after the appropriate time (30-45) days have passed. Instead, Crystal continues to notify me my insurance is “terminated” which is incorrect and causing undue stress. This company should be promoting mental health stability, not harassing customers for payment that is between the insurance provider. While the client is responsible for payment, all payment will paid effective Mar 1, 2026, and is the responsibility of Rula to wait for the waiting period to pass rather than harass clients. I’m extremely dissatisfied with the support team (Crystal specifically), not my actual therapist to be clear. And will not be recommending this company to anyone because of their harassing and incorrect information shared with clients. Extremely disappointed with the customer support team and hope this review serves as a reminder to do better

Unfortunately, Rula was not a good experience for me. After taking the time to onboard and prep for credentialing, nothing happened. In my first two meetings with my Provider Success associate I was assured that 1) I only want to use the platform for 5 or less clients a week as I also work a full time job, and 2) that there was a demand for clients in my state requesting services. I did not receive any referrals from Rula after a few months went by, including EAP referrals. I was told to "open more therapy spots",despite them having the knowledge that I only have capacity for 5 clients a week. If you are considering working with Rula as a therapist, I would suggest asking the question regarding demand for services in the states where you are licensed to practice. Also, today is the third time I have reached out regarding exiting the Rula platform. Each time I have been told by chat bot that someone will be reaching out, and I don't have much hope of this being resolved anytime soon. Frustrating and disappointing.

Billing me for sessions that I believed were to be covered by my insurance was upsetting. I mentioned it to my therapist, (who agreed that sessions should have been covered) a step that should have been unnecessary. She said she would look into it and it was then that I saw it had been charged to my credit card. I tried to dispute it with the card issuer, but was told that it was "pending" and I couldn't dispute it until it was paid. I then heard from Rula that working it out with my insurance could take 30 to 45 days, during which time I expected to have more sessions. There didn't seem to be any way of contacting a live person until after I cancelled my membership. It was then that I got nice emails from "Lessly" and "Danny".