RulaReviews of rula.com

My therapist is great and I should of took my HSA info off this account when my therapist changed to a different platform. Initially RULA said I had no deductible or copay due for my sessions. Since i never used MH services with this insurance, I didn't question it as they claim to verify everything for you. But after about 9 sessions, my therapist switched to another platform because she was not happy with the technical issues and getting complaints from other clients. About 6 weeks later I get an email saying I do have a deductible and now owe >$1k. No problem, because I believe in paying what I owe. But before I could even contact them, to set up payments, I get a notification that my balance, in full, has been taken from my account! REALLY!? So I contact RULA and the kind lady informs me that she has no direct line to the billing department?! But she would email them my concern, which was to return some of the money so that I could have funds for other medical payments. 2 weeks later a get an email basically saying that I needed to meet my deductible and that is why payment was taken. However the balance was never the issue, the issue was talking a >$1k payment with no notification. I am very disappointed in RULA for how they have handled the payment, but also the deception. They said that they verified my insurance information before I started my sessions, but that could not have been true. And the fact that I didn't get a bill until after I left the platform seems even more suspicious. I would not recommend this platform for therapy unless you truly are 0 copay! I have them 2 stars because I found a great therapist. Without a transparent billing department that can be reached by clients, for resolution of billing/insurance problems and concerns...this company won't last long.

Even if the technical difficulties are not on your end of a telehealth appointment, Rula will still charge you. Support services will not respond to your emails. Not supportive and no help

I am unable to make an appointment on the website. Very frustrating.

I have no access to my provider via messages and I don't have a care team despite having had meetings with my therapist for the past three weeks.

Horrible accout system!! They will scam you even if you have health insurance and over charge you hundreds of dollars. They did it to me twice even when I gave them my information. The doctor was bad, spoke in broken English and just wanted to feed me pills. Very bad mental health company I do NOT recommend at all!

Quality of care is lacking, therapists are mediocre at best without a proper vetting criteria. They accept anyone with a license. Their platform is not as intuitive or user friendly as any major competitor and many major functions are locked behind contacting support. They also do not bill well to insurance. After updating my insurance in the portal, they tried to charge my old insurance which resulted in a full cost out of pocket charge that I had to pay. I cancelled my account after this. Now 3 months after I quit the service they are trying to come after me for a $41 charge for a service I didn't receive and are threatening collections. No online therapy portal is great, but I cannot in good conscience recommend Rula

I’ve had two instances where the therapist does not show up to the appointment. In the first case the therapist said Rula never contacted them to let them know that they even had an appointment. This was supposed to be our first visit and it didn’t work out. Now, at this very moment, I had an appointment that started 30 minutes ago and no therapist yet. I’m not sure if it’s the same issue but this is my last try and I’m switching to a different provider. This type of problem is fine if it happens rarely but for it to happen back to back to the same person seems like too high of a rate for me. If I have to pay to cancel my appointment late or if I don’t show up then I should get paid for time wasted planning for a session that never happens.

2 stars for making it easy to sign up and find a therapist. I'd take one star away for the lack of professionalism and service received from the therapist we chose. First 3 sessions were helpful. After requesting what we would like to work on the therapist canceled one week. At the next scheduled session I was asked multiple times why was I crying which wasn't helping me emotionally. In the same session we were wished well with our situation whereupon we told her we would consider taking a break and cancel ourselves if that's what we decided and later discovered she had cancelled all other appointments with us on her end. I would have preferred being told this is potentially not a good fit as opposed to just being left with no future appointments. She was also condescending towards my husband which we felt was not fair and rude. I also don't like you can only message the therapist 24 hours before a session. We did not receive any anger management techniques as requested or communication techniques as well.