RuffleButts / RuggedButtsRuffleButts & RuggedButts are boutique brands for kiddos, offering fun & stylish apparel. As seen on ABC's Shark Tank. 100% 😊 Guaranteed!
RuffleButts / RuggedButts (rufflebutts.com) has 514 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Clothing & Underwear · Houston, Texas
Excellent
Clothing & Underwear · Houston, Texas
Excellent
Clothing & Underwear · Mineola, Texas
Excellent
Clothing & Underwear · Houston, Texas
Excellent
514 approved reviews, newest moderated first
APH
First of all, the suit quality and designs are top tier. I looked a lot for a quality, bright and cute neon suit for my daughter, and RuffleButts took the cake. I opted for the adorable embroidery, and it is…just so good. The customer service was also excellent, responding if I had any questions or issues immediately (shout out to Summer!) Go for it!
Kristie
Love your product, however, after 7 days of placing an order and 2 days of receiving the order, the swimsuit went on sale (from $50 to $26.99). I called and they stated that adjustments will not be given, that I would have to return to product (pay for shipping it back) and then rebuy (pay for shipping as it is under $50). Not very customer friendly.
André H.
Absolute Scam company, Not answering any e-mails at all and letting people pay for nothing.
Response from RuffleButts / RuggedButtsMar 31, 2025
Hi Andre! We are so very sorry to hear about your experience. Our team attempted to get in touch but could not locate your information. Please direct your emails to [email protected] and we will be more than happy to help.
Annie
I can’t say enough great things about my experience with Allyssa! From the moment I reached out, she was incredibly kind, patient, and thorough. She took the time to explore every possible option to help me, going above and beyond to ensure I had the best solution. Her attention to detail, professionalism, and genuine care made all the difference. It’s rare to find customer service like this, and I truly appreciate her dedication. If you have the chance to work with Allyssa, consider yourself lucky!
Erin B.
I recently had the pleasure of interacting with Marcus from RuffleButts' customer service, and I must say, he went above and beyond to assist me. From the moment I reached out regarding my lost package, Marcus was professional, patient, and extremely helpful. He listened carefully to my concerns, provided clear and detailed answers, and ensured that all of my questions were answered to my satisfaction. His friendly demeanor and willingness to help made the entire experience a breeze. It's rare to come across such attentive and dedicated customer service team members, and Marcus truly exemplifies the high standards that RuffleButts sets for its team. I’m beyond impressed and grateful for his support!
Elisa M.
Ordered something for a baby shower. Paid for priority shipping, and even though they say they "strive" to ship all orders placed before 2pm on the same day, my order placed at 10am hasn't shipped after 48hrs. When I requested to cancel the order that had not even shipped yet, I was told I only had 30 minutes after placing the order to make any changes! And no this wasn't a customized order... So to reiterate: you have 30 minutes to cancel, but they can take over 48hrs to even ship it. WILL NOT BE BUYING FROM THEM EVER AGAIN
Response from RuffleButts / RuggedButtsFeb 28, 2025
Thank you for reaching out and sharing your concerns regarding your recent order. We sincerely apologize for the delay in shipping and any frustration caused by our cancellation policy. While we strive to process and ship all orders as quickly as possible, unexpected delays can sometimes occur. We understand that timely delivery was important for your baby shower gift, and we regret that we did not meet your expectations in this instance. However, we can confirm that our customer service team successfully canceled your order after speaking with you. Regarding our cancellation policy, we acknowledge your feedback and will review our processes to ensure a better experience for our customers moving forward.
Magen S.
Customer service IS amazing! (Marcus) The person I called, I literally had to put on hold for at least 10 minutes because I got a very important phone call. When I switched back over, Marcus waited the whole time for me! I was so grateful because I called towards the end of business day when I knew the company was about to close. He was so helpful and so kind. I needed that kindness at that very moment! Rufflebutts is one of my favorite children boutiques! And the customer service is such an added bonus!
Meagan T.
This customer service team is TOP NOTCH!!! I had a package supposedly delivered in my mailbox, however it never actually got delivered. I called and spoke with Marcus to see if I could just reorder everything from my previous order. I was worried the sizes would be out of stock. BUT he was able to reorder everything g I had previously ordered AND had it shipped out to me ASAP free of charge, no questions asked! He was so super sweet and very helpful! I will definitely be a return customer based on their customer service alone, but also because they have the cutest things!