Regent Seven Seas CruisesReviews of rssc.com

This is our second cruise with Regent. The first was great. This time to return home we have to take theee flights- Lisbon to London, London to Montreal, Montreal to Atlanta. My husband is disabled. This will take the entire day. This is unacceptable. I will it book with them again.

Worst experience EVER. Practically they tell you when to eat, when you can swim, how you need to dress. The amount it costs you’ll expect to have a nice trip and relax at your own rithm. They made me change my clothes to dinner (not to be a an as@/$:) but I was wearing a designer tshirt and pants). CHOOSE ANOTHER CRUISE COMPANY!!!!

We scale Japan with Seven Seas Explorer. Service was poor from beginning to end in almost all departments. Particularly bad was the 2 hr wait to be picked up and taken to our hotel from the airport. Food variable with long waits and tepid offerings Excursions excruciatingly poor. Massively overpriced. Avoid this line and I would advise cancel any booked trip.

My wife and I booked a cruise and she later became pregnant. Regent refuses to allow her to embark since she will be 24 weeks pregnant. They also refuse to provide a refund or any kind of travel credits for a future cruise. We even bought travel insurance. It is shameful behavior that unfortunately will likely end up in small claims court. I would be very careful before dealing with this company.

I also went on the Hollywood cruise from Los Angeles, October 2022, having done a Rome to Venice one earlier in the year (April 2022). The Hollywood one was terrible - but I will come to that later. Firstly, earlier in the year I did a Rome to Venice Regent cruise that didn't go to Venice! At the last minute they told us it would go to Trieste due to problems with ships going through the grand canal. This Venice issue has been in place for two years (I found out after the event) - and yet they took our money and left it to the last minute to tell us of the change. You would like to think that they would do something to apologise - an onboard credit, upgrade? NO. Silversea moor their ships very close to the Grand Canal, not two hours away in Trieste. Totally outrageous as I only booked the cruise as I wanted to see Venice! To take a 2 hour coach to Venice airport on the last day, knowing how close I was to my favourite city was so annoying. Incredibly poor customer service. That said, the Explorer was a beautiful ship, the food was good, staff excellent and I really enjoyed the cruise - but this is not really the point. No apology what so ever from Regent for the massive change to itinerary. I WANTED TO GO TO VENICE! Not the 6 star customer service you would expect from a 6 star cruise line. Had I not already booked the second cruise later that year, they would not have had my return business. However, we had booked the October Los Angeles one and certainly regretted it. Firstly, this ship is far from 6 star. It is extremely old and tired, we had a Penthouse suite, the same as earlier in the year on the Explorer - the difference in quality between the two penthouse suites was incredible. Like comparing a Bentley to a Honda! How can the same suite on two ships be so different in terms of quality? In terms of the two ships - no comparison what so ever - from the suite, to the food, and I agree with the other review about the wine - exactly the same with us. Food wasn't great and very poor wine - not what you would expect from this high end cruise line. I love to have a bath and this is why we booked a Penthouse suite with extra space, I thought we would have both a bath and shower as advertised (Silversea have excellent baths in all suites). The bath in my suite was no more than 4 ft long - it really couldn't be classed as a bath. When asked if we could change suite to another Penthouse suite as the bath was not worth having so I would have preferred a stand alone shower with space - the answer was 'no'. We also did a Silversea cruise last year and couldn't fault it. The comparison between the Regent and Silversea experience was huge. Regent need to up their game as they will be losing loyal customers to other cruise lines. In today's climate it is important to not only meet customer expectation but to try and go above and beyond. In the past we have loved our Regent cruises. What has gone wrong? Today I received some offers from Regent but can't say I was at all tempted after our Los Angeles cruise experience (lots of other guests felt the same way, whilst queuing to disembark I overheard several stating how disappointed they had been). Instead, I have just booked my next Silversea cruise. Better by far in my mind... Sorry Regent, I would have liked to have said you were both equal but different - this is no longer the case. Advice to anyone booking a cruise - look at individual ships - do not imagine that all ships will be the same quality if they are all from a high end cruise line. This is simply not the case. The Mariner (Los Angeles ship) is well beyond its sell by date and yet the Explorer was stunning - but a shame it didn't take me to the place it promised it would and left it until a couple of weeks before to tell me!

DO NOT EVER BOOK Regent Seven Seas Mariner and Bon Voyage Travel out of Tuscan, AZ for the following reasons: I wanted to give you true feedback on my recent cruise that began on Sept 7 2022 from Vancouver Alaska Inside Passage. I asked for a total refund for the upgrade to DECK 8. $5,600. DO NOT EVER BOOK REGENT SEVEN SEAS!!! BAD SHIPS EVEN THE NEW ONE"S THIS COMPANY NEEDS TO GO BANKRUPT!! THEY WILL RIP YOU OFF!!! 1. SEWAGE on my DECK 8. This was on the first and second day. It was disgusting, made me sick to my stomach. How could this happen? When the ship moved the waste moved with it..not sanitary. Plumbing was a huge issue due to the movement of the ship, the crew said. 2. A MID-SHIP cabin is not supposed to constantly move even in port. I missed every port except one since I could not sleep with the movement and I had upgraded for an extra approx 6k to not have this happen but it did because it is an old ship, old stabilizers, A/C did not work and a refurb will not fix this. For instance when dining in La Veranda even in port the glasses were shaking on the table. 3.Repairs are constant. Cabin shower door had to be taken off and repaired. This ship just left the dry dock so why were they banging away as we tried to locate it with the help of the wonderful head housekeeper. After several hours the carpenter came to my room and said it was them working. 4. The food was just okay: Prime 7 is supposed to be the best. I have had better steak at home and the lobster was tough. 5. The People the good, the bad and the ugly. First, almost every employee on the ship was outstanding!! Beyond outstanding!! My Housekeepers, Spa Therapists, dining rooms and everywhere you walked there was a big smile and of course I am a happy person so I loved this. Security was excellent. Embarkation is excellent. Disembarkation is excellent. Captain did not take any risks and the cruise director had a nice voice. Except, the Destination Desk the people were angry with mean faces and just fixed to their computer and not friendly they seemed we were imposing on them. My butler had to attend to 13 cabins. He never filled my written request for pretzels so simply asked every day and still did not deliver. Nice man but way too busy to give proper attention for the extra 6K. The Cruise Consultant was so RUDE. He invited me in to discuss other potential cruises and the moment he realized he had nothing to offer he stood up and asked me to leave. Anyway, this is true and factual. I am asking for a refund for the upgrade ONLY not the entire cruise. I also know cruise companies have the bad reputation of never wanting to give anything back to their clients and now they have the chance to make this better for the industry. I worked hard for 40 years and saved my money so I would be comfortable but it was a disaster. The Travel Agency Bon Voyage Travel, Tuscon sells this cruise line and does not tell you the truth. Oh, I recently rec'd an $800 credit which is horrible and I will not travel on this cruise line.

Went on the “Mariner Hollywood Cruise” October 2022. * Some of the staff were good but many were miserable and unresponsive * much of the food was awful with tough meat and brown lettuce. They didn’t care. All the restaurants (apart from Prime 7) were very poor * wine was awful and I mean really terrible. We insisted on decent wine without having to pay, but it was a pain every lunch and dinner. They lied on several occasions saying they had run out, when they hadn’t * the bathroom (Concierge Suite) is too small and dangerous getting out/in of shower * pool food was awful very third rate * went see the Cruise Concierge on our second day to book a future cruise. He refused and looked gormless, he was only interested in selling us a $2.000 future cruise credit I could go on but my advise, there are many better cruise lines out there. Ask me any question you wish and I will reply

Their ads claim to give good service, but it's a lie. I saw a cruise on their website, phoned the UK office to book it, at the end they wanted more money than advertised on their website. When I queried this, they said there was an "error" on the website. Despite emailing them, they have refused to honour the website fare. They claim to be "better" than other cruise companies. But when my son had a similar experience with Celebrity Cruises a couple of years ago - no problem - Celebrity booked the cruise at the lower, website error fare. Regent won't honour their website fare - I have to give them one star only because I cannot give zero.