Regent Seven Seas CruisesReviews of rssc.com

Prior to starting a cruise with Regent seven seas, to South Africa, i called the London office and asked whether or not i needed a Yellow Fever Jab, i was told that the only stop on the trip that required a Yellow fever Jab would be Mozambique, we decided that rather than have the jab we would give back our tour tickets and stay on board the ship. We flew 11.5 hours to Cape Town, stayed overnight then went to board the ship, it was chaos. About 20 people including ourselves were denied boarding and were told we had to sit and wait to see if the ship would allow us on board because we had not gotten the Yellow fever jab. We all had evidence that we had sought advice from Regent and we had all been given the same advice. We were told that if the ship refused to allow us to board we would be turned away!! We had booked an expensive suite, travelled for 11.5 hours, and spent over £40000.00 for this cruise and now we were made to basically sit in a corner and wait to see if we would be allowed to travel!! it was embarrassing and demeaning, they way we were treated was appalling. when we were finally allowed to board we were all very distressed and frankly our trip had been spoilt. So here is the joke, once on board and halfway through the trip we were then told that we actually DID NOT need the Yellow Fever Jab, not even for Mozambique!! We experienced disgusting customer service, especially from the destination staff, including the obnoxious manager, rude, unhelpful, condescending, i could go on. This was our first cruise with Regent, after 20 years with Silver Seas, needless to say we will be going back to Silver Seas, we even booked our summer Cruise with them while still on board Regent, we could not wait to get of!!! complete waste of money.

Awful cruise. No Wow factor. Not inspired. Food awful. No duty of care to ensure vehicles used for excursions were actually roadworthy. Parked the ship in a coal merchant for Christmas Eve and Day. All we saw was mounds of coal. 15 days in total, 9 at sea. 6 days in port, but sailing early evening meant we had a lot of sea time. Never sailing with them again.

7 Day Alaskan Tour to Alaska - No pre-screening on their ship. I got Covid on the second to last day. I needed emergency care (78 yr old) and they charged me $4315 for 1 day's worth of care. They were horrible. Stay away from this cruise line. The food was good, but not even very good. A totally over-priced cruise.

Paid for cabin with priority booking for excursions - have been waitlisted for nearly a year on 4 excursions with no progres despite regular follow ups by our travel agent. Not sure why we paid extra for priority for excursions when we can’t get on them! Regent please help as have no other means of getting help on this. Interesting that unlike some other tour operators Regent don’t seem to reply or show any interest in addressing any of their reviews here. Speaks volumes…

It pains me to write this review, however, when you take the time to complete their post cruise customer service form and NO ONE connects with you as promised, there is no other recourse but a public complainit. We saved 20 years to go on this cruise. Regent booked our flights to and from the cruise. When we were provided our flights. I called our Travel Agent and told her I was very concerned with the returned flights (Rome to Munich, Munich to Montreal, Montreal to Orlando), between the very short layovers (one was only 40 mins) to not liking the three flights. She informed us that we were not allowed to change these flights. I tried to call Regent directly but noone every called us back. My husband said it would be fine.... We had wonderful flights to Athens, met immediately and whisked away to our hotel, absolutely perfection. We had four lovely days on the cruise, then it all went south. My husband contracted food poisoning from their pool side grill (tuna burger) on the evening of Day 4. It was the middle of the night, so I did what I could to clean up the bathroom and get him to finally rest. When I contacted the staff and informed them of the situation and to also request, our restroom to be santifized, they had no concern for where he may have contracted the food poisoning nor did they follow up on his condition after informing them of his illness. They did clean the restroom. We did report the incident on our survey. The survey link they provide you is only good while on board. That's where customer service ends, at the point of swiping your card. Debarkation is of no relevance to them. They must know they have debarkation issues. Here is our nightmare debarkation in Rome. We have never sailed with Regent before and it had been 20 years since our last cruise. Once we scanned our card we were ushered off the ship. I asked, "where do we go?" I was yelled at to go the tent. Upon entering the tent, I asked, "what do we do?" Again, yelled at to get my luggage and to move. I will admit, I wasn't very nice, now. I gestered to this Italian women, to signal my frustration with her. Finally, another person directed us to look for our group number then to take our luggage and find our bus. We found our luggage, I then asked another rep, what bus am I looking for? She yelled at me again, to get out of the tent and go to your bus! I stopped and I did raise my voice, WHAT BUS??? A man came up (non-Regent personnel) and told us to go to the bus number of our luggage. As we were hauling three pieces of luggage, we were continually yelled at to hurry up! Once at the bus, my husband was told to load our luggage under the bus. There was no room, he was told to go the other side of the bus. The side parked in the oncoming traffic. The driver was there and he told my husband to load the luggage. Once on the bus, we were driven to the Rome Airport. The driver parked the bus in the median and told us to exit if we were in terminal 1 or 2. Upon exiting, my husband, again, had to stand in oncoming traffic to unload our bags. We got to the sidewalk with about 12 other passengers and we all looked at each other. Where do we go. I verified by our tickets Terminal 1. I said we need to go here for terminal 1. All 12 people followed me. 2/3 of the way to the door. A man dressed in Regent shirt came running up to us, "Hey, why you in a hurry! Wait, wait. I lead you." He walked us to the ticket counter and immediately left. My initial concern about the short layovers between flights was spot on. In Munich, we had to do an OJ Simpson between two terminals, we arrived at the gate, as our group was being called. We were late leaving, the gate. This made our connection in Montreal even shorter. Upon existing the plane, we were met by a US Customs officer, who was going to escort us down to US Customs as quickly as possible because we had minutes to get to the gate. Again, we raced through Customs only to discover we had another hike to our gate. This time, we got there with moments to spare. Upon arriving in Orlando, we discovered our luggage never made it out of Munich. We waited three days for our luggage and only to discover when we opened our large suitcase, TSA had opened the suitcase and every valuable we had in the case was GONE. Can I blame Regent for that, no wholely, but they did put on these flights..... My husband explained to our family this way about Regent, we could have taken FOUR cruises on another cruiseline for this one cruise. So was our experience 4X better than our previous cruise. The answer is an absolute NO! Add to that, they have never, ever responded to our survey or to our post cruise report we made on their website. They jsut don't care!

Terrible service ethos at considerable expense. most port visits cancelled at short notice. Airport pickup a shambles.

Wonders of Antiquity Istanbul to Dubai goes from bad to worse. All but 2 of the original ports have been cancelled. No Rhodes, Cyprus, Israel, Jordan or Oman -- instead we cruised the cool, rainy Adriatic coast where nearly everything was closed as it was after the season. We are now sailing from Egypt to Dubai. From sunset to sunup all curtains must be closed. Black plastic has been put over all the doors and windows in public places. We had a code red drill a few days ago to prepare us to take cover in the hallways. Six burley security guards circle the decks. Is this a vacation? NO. This is nothing like the brochure description. It's a disappointing and very stressful situation. Did Regent ever mention any of this before we boarded? NO. Once the war broke out on Oct. 7, we requested a refund or future cruise credit, both of which were denied. My husband and I looked forward to the warmer evenings once we left the cold northern ports. During past cruises, we enjoyed dining and dancing under the stars. Not this time, we are imprisoned in a luxurious box. A crew member told us that usually it's only 2 days of blackout, but this time due to the war, the entire passage from Egypt to Dubai would be under blackout conditions. Regent does not deserve even one star. And we deserve a 100% future cruise credit or refund. No holiday onboard Regent!

We were also booked Istanbul to Dubai. Other comments describe the itinerary changes which we think completely gutted the original cruise itinerary. And why ? We were told that it was for safety considerations. Really ? What made Rhodes (an original port) unsafe ? Or Santorini? Etc. If Luxor is unsafe for two days, why is it safe for one day ? And why is it safe to cruise around in the Red Sea for 6 uninterrupted days ? No refund given; No credit offered; No response to two letters. One star is too many.