Regent Seven Seas CruisesReviews of rssc.com

We have sailed with Regent a few times now but I have to say this cruise was by far one of the worst cruises we have had for many years. The ships decor and appearance in public areas and on our balcony was disappointing. From holes on the top decks where you walk to balcony furniture which was unusable. Even our stateroom attendant was embarrassed.

This cruise line is 3-4 stars at best! Checkin to ship was about 1.5 hours in long line. Only one small pool for 700 people with adults fighting for space in pool with many loud children! Wine is awful and you are offered 2 very low level brands only. Communications for excursions are terrible. Handicap help is very non existent. This is only day 2!!!

We were in a penthouse with a butler. The butler was horrible, always barging in our room. He would not answer our questions, and tell us to find out on our own. He then admonished us when we would ask the maid for things or information. He treated us like we were toddlers. We are both lawyers with MBAs. We complained about him. He than said he was sorry but he did it again. But the worst thing was the food. At one of the specialty restaurants, I ordered lamb chops, and the server brought me 5 different knives because I was unable to cut them. Finally the chef remade them and cut them for me. They were good then. Another night, I ordered lobster at a different specialty restaurant and it was too chewy. At the third restaurant I ordered a chicken dish and I had to order a vegetarian dish as again the chicken was too chewy. I became a vegetarian on this cruise as the crummy meat and crummy fish were tough. The buffets were vegetarian good. Also I am gluten free. They do not know how to cook gluten free. I had a scone that was so hard. I did not bite into it as it was hard as a rock, and I would have needed dental work if I bit into it. The gluten free pancakes of 3 times, one time was good, the other 2 times ,way too chewy. The good things were the entertainment was great and they did do a good job with the laundry. Also I thought the staff were great except for one server and the butler. This is not the most luxurious cruise line as they attest. I have been on a luxury cruise line prior to covid and this one is not. We met some people from the UK who had been on numerous Regent cruises who complained that the service and food had gone downhill. Save your money and go on a mass market cruise and pay to eat at the specialty restaurants.

This is so far from an luxury experience. Bad since the beginning. Lost my money i been treated Bad even from a waiter. The Worst experience ever.

Our first foray into cruising so took advice to get what I understood to be a Tier 1 cruise line - who provide “unlimited shore excursions”. I now learn (after putting a deposit down) that not only do I have to book these shore trips as part of a crowd rush 10 months n advance, but also have come to understand that in one location on a ten night cruise, there is only one “free” excursion and the wait list is closed. That, my friends, is not Tier 1 to me - very much praying that things improve!! They may not be seeing me again! It is also concerning that Regent clearly do not respond to comments/criticisms on Trustpilot - that is not a customer centric organisation that are concerned about reputation.

We are actually on a Regent cruise as I write. We booked this cruise (Rio De Janeiro to Santiago, Chile - a 24-day cruise), because we’d had a great experience with Regent on an Athens to Istanbul cruise many years ago. What a difference a few years make! It’s like a totally different company, and in fact it is since now Regent is owned by NCL. They’ve ruined what had been a great cruise line. Regent sets us up to believe we booked a luxury, high-end cruise. But our experience has been far from it. Each disappointment may seem like a small thing, not worth complaining about, but we’ve had so many mistakes, they are quickly adding up to a cumulative effect of huge disappointment and an experience of let-down at every turn. Regent planned our flights which were ATROCIOUS! Part of their marketing is that they include First/Business Class travel. But they gave us the most tortured itinerary - in no way was this a “first class” experience! Instead, over 30-hours traveling on three different flights which included a NINE HOUR LAY OVER, left us exhausted, worn out and unable to enjoy our first day in Rio De Janeiro. We flew from San Francisco to Atlanta on a Tuesday night, had a NINE HOUR layover, then flew from Atlanta to Lima, Peru, had a few hours layover there, then flew from Lima to Rio De Janeiro,Brazil, where we arrived at 6:10AM Thursday morning. There were direct flights from Atlanta, and other routes that would have made much more sense. There is simply NO justification for such terrible flights, when other much more direct flights were available. My husband, along with many others, contracted the Norovirus on this cruise. He was violently ill and required IV hydration. Best practices recommend having had me (or him) moved to a separate room. But no. We both were literally locked in our cabin together for 2.5 days, putting me at high risk of contacting the virus too. We missed the ports of call I was most eager to explore. A shore excursion we were able to take in Santos before he got sick had a tour-guide with a weak grasp on English, and English pronunciation. She had trouble understanding and answering questions. She had a lovely and enthusiastic demeanor, and was clearly so proud of her city, but I could have learned more about Santos with 5-minutes of Google. It was a cookie-pan deep tour. I was surprised Regent allowed such a sub-par provider to lead an excursion. The service on this particular cruise is seriously lacking. The crew try hard, and are very nice, but they continually make way too many mistakes. It feels like this is a training cruise! We have not had a room service order that is correct yet - missing items, items we didn’t order, cold food, long wait times for delivery... At the restaurants service is friendly, but erratic and unreliable. One meal at Prime 7 took over 3-hours! We sat there 2 hours before we got our entrees. We’ve had to send food back frequently because the meat wasn’t cooked right - if it’s in the ballpark, I can deal with it, but I’m simply not going to eat beef ordered medium rare, that is so raw it looks gelatinous. Don’t they know what a meat thermometer is??? Same thing with the salmon. Ordering a coke has become a nightly joke with my husband. It has never come with just one ask. He always has to ask at least twice (usually giving them 10-minutes after the first ask), and even then that is no guarantee a coke will ever be delivered. We have not had a flawless meal yet. Also many of the servers barely speak English, so I suspect lots of mistakes are the result of this. Our Captain has cancelled several ports-of-call resulting in way too many “Days at Sea”, including an EIGHT DAY stretch that was supposed to be five. Now we are having another 3 Days at Sea that was supposed to be 2. We are getting cabin fever! We are terribly disappointed at missing key highlights of this cruise. The Captain claims poor weather, and he should know, but it’s hard to believe when you look outside and it’s clear and calm, and hear from other guests who have friends on another ship essentially on this same itinerary that they are making the stops that we bypassed. We chose this cruise based on the fabulous itinerary, yet due to being quarantined, and then the Captain bypassing scheduled ports of call, we are not getting the cruise we thought we were. The ship decor seems tired. The artwork in the halls on our floor is pale and anemic. There is little to no visual “wow” factor - I thought we were on this exact ship many years ago, and it was beautiful! Now it just seems tired - looks like a mid range Marriott, not a luxury cruise. The one positive is that the guest lecturers specializing in Antarctica are fabulous! Their presentations are fascinating and educational. Thank goodness for them!

Massive decline in standards. We were somewhat apprehensive about this Cruise having experienced a poor one last year. This took us to over 200 plus nights with this company. Since NCL took it over it has become a shadow of its former self, and quite frankly, for UK passengers is a complete rip off. Dire excursions, even worse entertainment, and dreadful wait times for orders and below par food in the Compass Rose if you don’t strike lucky with an experienced waiter. Fortunately, ours was a star, but even he could not get hot food on hot plates until almost the last night. People were waiting 45 minutes to order once sat, waiters and servers dashing everywhere to catch up. Meanwhile, up in the Setti Mare, there were waiters standing around for the first hour. It resembled a training restaurant at times, new waiters were learning on the job. Quite frankly, we were glad to eat and leave. There was no outside simple food at night, another cut back, which meant that unless you got in early to the Compass Rose, you were out of luck, and had a long wait. There are simply not enough seats with half the upstairs Buffet being closed at night, and no outside food. Prices are simply astronomical. We were quoted £20,000 for 10 days around Iceland! Americans seem to get all the perks, and we were absolutely disgusted at the claim 2 for one on pricing. It is not. Look at it carefully. It is not BOGOF as we might interpret it. For us, that ship has sailed. We have just cancelled and lost a considerable deposit, looking on it as saving money by not forking out the hefty balance. As an aside, the Captain was completely unintelligible over the PA, the Cruise Director almost invisible. The Food and Beverages Manager was an absolute star, visible , chatty, and a fantastic asset. Regent as we knew it, has vanished. The Accountants have taken over. Six Star cruises, no, two at best for the money paid.

This morning Regent Seven Seas Cruises came with their ship Mariner in to Port Cartagena. The ship emits a noice of 60 dBA and spoil with that the environment of the people on the yachts in the marina. For the clients on board it must also be nuisance.We know that other ships are able to reach much lower dBA. And then we didn’t talk yet about the engines not complying with newest exhaust emissionLevels. They cause smelly exhaust fumes.