Annoyed
Misleading/confusing info…
UPDATE 3/24/2023 Company quickly addressed complaint and made the situation right even though they could have simply pointed out the mistake was mine despite the confusing website. Hopefully they make the quantities part of the product description more clear going forward. I will say their customer service in this matter has been excellent. Deliberate misleading/confusing info about quantities. Clearly states "packaged 2 per case" in the item description. In the product specification section clearly states "Package Quantity: 2 per case". Item number is 315-5262-02. Note that 02 at the end? Sure looks like there would be 2 items. Every other vendor I looked at also states 2 per case for this exact same item number. The only reason I went with a new vendor is the vendor I bought from last time was out of stock and other vendors were a bit more expensive. As you can guess by now what I got was 1 (one) item. When I went to the website to review I can now see when you order there is the option of 1 or 2 to change the package quantity. So a pack quantity of 1 does NOT mean 1 package (ie 2 items) it means 1 item. Other websites that break up the manufacturers case of 2 very very clearly have different links showing something like $$$/each and then another link showing $$$/case. None of this changing the quantity under a single item link. Should have waited for my normal vendor to get it back in stock as their case price is $59.93 and Hughes price is $52.14 EACH. Thought I was saving $7 but wound up spending almost the same amount for half as much. Lesson learned.
Response from R.S. HughesMar 15, 2023
Hello customer, It's not what we like to hear that you had a bad experience on our site. We've sent you an email so we can get some more details about your order. We'd love to hear from you so we can make this right. In the meantime, it may interest you to know that we launched a new website feature to combat confusion around package quantities. We assure you, things like this are not done maliciously. We put a lot of time and effort into improving our web listings. Often times, the information we get from the manufacturer doesn't quite describe what customers need to know to make a purchase. We try to fill in gaps where we can. At the end of the day, our business is helping people get things they need. Again, I'm sorry that we didn't save you money on this one when your usual supplier was out of stock. We look forward to hearing from you, so we can turn this bad experience into a positive business relationship. Thanks for taking the time to leave us feedback and help us improve our website experience for customers. -R.S. Hughes Customer Service Team