We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
rshughes.com
Website
rshughes.com
Category
Factory Equipment
Location
Sunnyvale, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have written many emails to seattle@rshughes regarding my Order ID A10693379 to a Katelyn Nguyen but have gotten no response. I have stated very clearly that I needed the items to be shipped out to me urgently otherwise my Production will be down. I hope that I can get a reply and have my ordered items ship immediately. Your kind help and immediate action on this matter is very much needed and will be greatly appreciated. Hope you understand the urgency of my situation. Hope to have your reply ASAP. Thanks.
Response from R.S. HughesJul 29, 2021
Hello Benedict,
As you know, we had to source your items from the distributor and wait on payment to clear. When both of these items were met, we shipped the same day. We will be reaching out to you via email to make sure you are satisfied with our service and your products! We appreciate your business, and look forward to working with you in the future!
CP
Christina P.
Great customer service.
great customer service.
Response from R.S. HughesApr 27, 2021
Thanks for taking the time to leave us some feedback Christina! We're glad you had a positive experience with our customer service. We look forward to serving you again!
DJ
David J.
Great service and fast shipping
Great service and fast shipping, thanks.
Response from R.S. HughesFeb 22, 2021
We are glad we can meet your needs with great service and fast shipping! Thank you David, for letting us know how we are doing!
MB
Martha B.
I ordered power touch gloves they are…
I ordered power touch gloves they are perfect for mail handling, I ordered them and the delivery was very fast within a couple days ! Thank you !
Response from R.S. HughesJun 8, 2021
Martha,
We are glad we met your expectations for your order. You're very welcome!
PM
Phantom M.
Good product/prices, slightly undesirable packing.
Pros:
Received the product within 48 Hours.
The product is in great condition, and the price was great when compared to competitors.
The site was easy to navigate.
The order shipped has a number on the packing slip to call if there's an issue.
Cons:
The box was packed great vertically, but not so amazing horizontally. The product was larger than the box, and the tips of the adhesive i purchased were slightly hanging out of the box. As i said, the items are still in great condition. It was just a little disappointing to see my items outside of the box.
The item photos are not up to date, which made me a little more hesitant to purchase them. I went on regardless because of the great reviews.
In all, i would definitely order from R.S. Hughes again.
P.S. after reading some other reviews the other day, they now show shipping costs/options.
Response from R.S. HughesFeb 3, 2021
Thanks for taking the time to list out all the pros and cons of shopping with us online. We take our reviews and your feedback seriously, and we like to hear from our customers how we can improve. Thanks for sharing, we hope we can serve you again soon!
SF
Stephen F.
Really like the lens clean towelletes
Really like the lens clean towelletes
Response from R.S. HughesNov 30, 2020
We are glad that you like your towelettes, Stephen! Thank you for the review!
MJ
Mark J.
Beware of Shipping!!!!!
My beef here is they do not tell you what your shipping cost will be at check out. I would have NEVER ordered these items if I knew the shipping would be more than what the product cost!!!!! I order 2 products of Loctite epoxy 50mL version. The products are what I needed and its a good product. Now, I placed the order for $33.09 for the 2 items, the shipping was not included and it indicated the charge for shipping would calculated at time of shipping and billed to my CC. The items came from Kansas City, MO to me in Columbia, MO(about 150 miles). So, I get my items shipped separately and I'm billed $21 shipping for one item and $23 for the other. My dropped when I saw this, $44 for shipping. I could have driven to KC cheaper and picked it up in person. Or, I should have bought more items to reach the $99 free shipping criteria. Beware of Shipping, call and order and get real pricing for shipping
Response from R.S. HughesNov 30, 2020
Thanks for the feedback Mark.
I'm including some contextual information here in our reply that may be helpful for others:
We serve as suppliers of industrial supplies for many businesses nationwide shipping both hazardous materials and standard handling items. Although not our primary focus, we also do our best to provide excellent customer service to one-time, small order buyers, such as yourself. In these situations we often open box, and ship a single item at a loss to satisfy our customers. To do so, it requires our staff to make manual adjustments to orders so that the customer isn't left with such a large shipping burden, especially when shipping multiple single items from different locations.
In the case of your order, Mark, our manual review process was skipped due to human error, and thus your shipping cost was not adjusted to the normal price we would have you pay. In light of this, we have issued you a refund for the shipping costs for the higher shipping cost item. We apologize for our error on this, and apologize for the inconvenience you experienced as well.
Although this situation is not ideal for us, or for you we expect, we appreciate your business and your time spent reviewing us. It is our hope that you enjoy your products. We will work to provide solutions to these types of issues so that they do not occur for others in the future. We are grateful to have feedback like yours that will help us improve the way we do business at R.S. Hughes.
DD
Dirt digger S.
Excellent customer service.
Excellent customer service.
Response from R.S. HughesNov 30, 2020
Dirt Digger Scott,
We appreciate the feedback on our customer service! Thank you for giving us the opportunity to serve you!
