R.S. HughesReviews of rshughes.com

I placed a recent order through RS Hughes' website for 3 different products. I normally would order these 3 products individually through industry peers to "keep it in the family" so to speak. This time though, I was running low on all 3 at the same time, and I've ordered through RS Hughes before with no issues, so I thought I would get them all 3 from one place in one order to save on shipping and bookkeeping. I placed a single order for all 3 products expecting them to ship from one location and arrive on the same day, even if they were packed separately. I received and printed a confirmation/receipt at the time of purchase which was for $273. The 3 products started arriving...each one from a different location in different states, and they all arrived on different days. I can understand if one facility was unable to fulfil the whole order, so it wasn't a huge deal until I got my credit card statement. While the initial transaction was for all 3 products, 2 of the 3 locations that shipped product billed me again for their portion. So for those 2 products, I was double billed for another $230 so a total of over $500. I called twice on separate days during business hours to try to reach a customer service rep and was unable to. I left messages both times that were not returned. I also e-mailed via the Contact form on the same RS Hughes website that I used to place the order. No reply. I tried calling one final time last week to try to give them a chance to make it right before contacting my credit card company to dispute the unauthorized duplicate transactions. I was finally able to reach someone, explained the error, and he insisted I was not double charged. We eventually brought a manager in to the call. I was asked to provide a copy of my receipt from my initial order, as well as a copy of my card statement because they had no record of the other two transactions on their end. I e-mailed the requested documentation to both the CS rep and the manager, and despite two requests on later days for follow up and a status update, neither have contacted in any way. I understand mistakes happen, but they've really dropped the ball on this one in terms of resolution, communication, and customer service. Despite trying multiple times to give them a chance to resolve the situation, they have taken no steps towards that, so without communication I'm left no choice but to file a claim with my card company to dispute the charges. I won't be ordering from RS Hughes again.

I placed my order and a few days later it was cancelled by RS Hughes and I only got an email. No further details, no phone call. I was waiting for this material and needed it. Thank goodness Grainger was there to pick up Hughes slack.

The product I purchased was listed to ship a few days after the order was placed. It’s been over a month now and it still hasn’t shipped! And now I’ve got an email asking for a review?! Funnyyyy… It was a gift for my brother and it looks like he will have to wait until after the new year.

Item showed “in stock”, but placed order and was notified later that item was out of stock. In today’s technology, the website should have been kept up automatically to the latest stock availability.

This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens towelettes). However the order fulfillment was very slow, with the order being partially fulfilled over 24 days and at times appearing as if parts of the order were unilaterally cancelled with no communication or updates as I typically get from other vendors regarding backorders or delays. I ultimaely had to place an order with another vendor to ensure delivery of items in a more timely manner. Suffice to say, despite an extensive catalogue and ease of ordering, I will be hesitant to use R.S. Hughes again.

Product was listed as in stock. After placing the order I received an email stating product is out of stock and now has a 8-week lead time.

Web site said item was in stock. Confirmation email said item was on backorder but would ship in 1 to 2 days. Two weeks later wrong item was received. One week later correct item arrived. Having said all that, customer service was very professional, courteous and prompt.

i placed an order an for more that i tell them that was very urgent to get the order, nobody could give me the urgent service i needed, i am still waiting the trcking number, i know that there are procedures, but always are ways how to solve problems and urgency, but this time i did not received any help