R.S. HughesReviews of rshughes.com

4.3713 reviews
Factory Equipment
Corporate Headquarters: 1162 Sonora Court, Sunnyvale, California

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R.S. Hughes

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About R.S. Hughes

We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!

R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: rshughes.com
Website: rshughes.com
Category: Factory Equipment
Location: Sunnyvale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Don C.

Apr 14, 2023

Return claim was ignored.

My initial claim request on 02-25-23, wasn’t answered in a timely manner, after we received aerosol cans with caps that fell off during shipping and sprayed out all over the inside of the shipping box. I sent pictures 03-01-23, as requested, and sent a follow up email 03-02-23, to verify they were received. I got no response and sent another email 03-03-23, and finally received a response 03-06-23 that the RMA was being processed. I finally had to call 03-21-23 to get the RMA. This is extremely poor customer service to have to make multiple inquiries to get a claim addressed. Because my claim was ignored for so long, the damaged cans were thrown away & I was unable to return them when it was finally addressed. In addition, it's very inconvenient to be asked to box up and return damaged items when I’ve already provided photo documentation of the damage. The items were inadequately packed as lids need to be taped down, Boxes are literally thrown around during shipping and aerosol cans need more than paper packing to keep the lids on. While the company did send a replacement shipment, which was appreciated, we will not be making any more purchases from them due to the amount of hassle involved with their return process.

Response from R.S. HughesApr 14, 2023

Don, Thank you for taking the time to leave us some feedback about your experience. It's never good to hear this kind of thing about a customer's order, but we appreciate the time you took to inform us on it. On behalf of our team, I apologize for how your order's shipment and return were handled. Clearly this wasn't how things should have gone with your order. We accept responsibility for falling short here, no questions asked. We’ve taken your experience to heart, learned from it and put in place the necessary corrective action. Thank you for your business, and once again, we apologize. R.S. Hughes Customer Service

About R.S. Hughes

R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: rshughes.com
Website: rshughes.com
Category: Factory Equipment
Location: Sunnyvale, California
Listed on Five Star Index: 2026