RS ChronoReviews of rschrono.com

Absolutely reckless behaviour. I ordered a watch on 13th of November, 2023. And it still hasn’t been delivered. The customer service does not respond to complaint mails or messages dropped on their website. My order has been displaying as “processing” on their “YunTrack” site since the 16th of November. If this is the bloody case, I urge the company to either look into this, or prepare for a fraudulent activity order be issued against. I was suggested to go for this brand by someone I trust and if this is the case, dear lord I hope no one suffers at their hand ever again. At this point, I have lost all hope and enthusiasm I had for showing off the watch. For RS, my order is “RS#19370”, Bayer 650M gyro and a spare strap. Sincerely, Sanskaar Shetty.

scam company bought a watch 3 weeks ago no email reply or anything

Dear RSChrono Watch Company, I hope this email finds you well. I am writing to bring to your attention an issue with a recently purchased watch from your esteemed brand. On 8th Nov, 2023, I received two watches Nismo R35 Gyro and Speedtail 765 Gyro from your company. Unfortunately, upon inspection, I noticed a significant problem with the functionality of the Nismo R35 Gyro watch. The seconds hand of the watch is moving loosely, causing concern about the overall quality and performance of the product. I have taken the liberty of recording a short video demonstrating the issue, which I have attached with the email to your support team for your reference. As a loyal customer of RSChrono, I have always appreciated the craftsmanship and reliability of your timepieces. However, this recent experience has left me disappointed. I believe that this matter could be a result of a manufacturing defect or an issue during the shipping process. I kindly request that you look into this matter urgently and provide a solution. This could involve a repair or replacement of the watch to ensure that it meets the high standards of excellence that your brand is known for. Additionally, I would appreciate your guidance on the steps I should follow to resolve this matter efficiently. I remain hopeful that this issue will be resolved promptly and that I can continue to enjoy the quality and elegance that RSChrono watches are renowned for. I look forward to your prompt response and a resolution to this matter. Thank you for your attention to this issue. Sincerely, Subhadeep Chowdhury

The company posted a zero likes promotion on tiktok and i took part in it. My comment had zero likes as required but they ignored my messages and emails and haven't gotten back to me since. I feel like I was scammed and they are scammers hustling likes and comments.

now 20 days later still no watch this is a con! this from the 1st of this month.. Ordered days ago no updates, nothing sent out, tried form on site no response from them to enquiry. Tried calling and just get voicemail.. avoid this place as it would appear to be a scam! Update 9 Nov it has allegedly been dispatched but only after I opened a PayPal dispute a few days ago. Says they have posted it from China. The website says it would be from UK distribution centre so there would be no import charges. Will be interesting to see if there are charges. Mind you still no sign of the watch! Apparently they tried to deliver today but couldn't find the address!

Ordered weeks ago. Emailed them a few days back, no response. Worst customer service I've seen in a long time.

Order ref: Order RS#17347 I have emailed them 5 times (first time in September) and have yet to receive a single reply that was not automated. We have bought a watch which has broken. This was a birthday present for our boy. The hope is that I can get in touch with you this way. It is deeply frustrating. Bad customer service

Update: Finally received the watch after waiting far longer than was mentioned. No response from my email asking for support. Three days after opening the strap has broken. My review: A cheap, badly made, terribly supported, well marketed watch. We have been waiting 3 weeks for delivery of the watch, it was bought as a present for a birthday and that was 2 weeks ago... terrible service. I don't believe this will ever arrive and having seen the other reviews, it will be a long battle to get a refund!