Ishaan J.
Do not buy
I ordered in the month of June, 2023. Thereafter the package couldn’t be delivered and since then I have written so many emails asking them for refund but they never replied. Worst customer service, do not buy from them.
Response from RS ChronoDec 15, 2023
Hi Ishaan, We sincerely apologize for the issues you've experienced with your order and our customer service response. Recently, we encountered an ongoing issue with our email ticketing software, which unfortunately prevented our responses from reaching customers' mailboxes, including yours. We have since addressed this problem and are actively responding to all customer inquiries. We understand your frustration regarding the undelivered package. Our records show that the initial delivery failure was due to an incorrect address. We attempted to reach out for address confirmation, but these communications were impacted by the email issue. To make things right, we have recently sent an email to confirm your address details so we can reship your order promptly. We are committed to resolving this matter. Thank you for your understanding, and we look forward to rectifying this situation. Best regards, Tom