RS ChronoReviews of rschrono.com

Response from RS ChronoDec 14, 2023

Hi Shrutam, Thank you for your feedback and for praising our watch. We’re sorry to hear about the delay in delivery and our response time. We recently discovered an issue with our email ticketing software, which affected our ability to promptly respond to customer inquiries. We're actively working to resolve any issues that have arisen during this period. Regarding your order's delay, we found that it was initially returned due to a courier misunderstanding with the delivery address. We took immediate action to correct this and reshipped your order as soon as possible. We understand how important timely delivery is and apologize for any inconvenience caused. We've also reached out to you via email to further address this issue and offer a resolution as a gesture of our commitment to customer satisfaction. We value your experience with us and are dedicated to ensuring it meets the high standards we set at RS Chrono. Thank you for your understanding and patience. Best regards, Tom

Response from RS ChronoDec 12, 2023

Hi Ryan, We're sorry to hear about your watch issue. At RS Chrono, we value product quality and customer satisfaction. We've reached out three times for a photo of the damage to expedite a resolution but have never been met with a response. Please respond to our emails with the requested image, and we will replace your watch immediately. Looking forward to resolving this for you. Best regards, RS Chrono

Response from RS ChronoDec 12, 2023

Hi Gokukatt, Thank you for reaching out. We would like to clarify that our most recent order numbers are currently only up to RS#21000. As such, the order number RS#23063 you provided does not align with our records. To assist you effectively, please provide the correct order number. We are committed to resolving any issues for our customers, but we need accurate information to do so. Until we receive a valid order number, we must maintain that you are not currently a customer of RS Chrono. We look forward to hearing from you to resolve this matter. Best regards,

Response from RS ChronoDec 12, 2023

Hi Semion, We apologize for the inconvenience you've experienced with your order RS#19516. Upon review, we found that the length of the address provided caused delays in shipping. We have reached out to offer a resolution and are dispatching a replacement item via expedited shipping to your revised address. Thank you for your patience, and we're committed to resolving this swiftly. Best regards, RS Chrono

Response from RS ChronoDec 12, 2023

Hi Muammer, We sincerely apologize for the delay in your order and any inconvenience it may have caused. For orders shipped to Turkey, it is mandatory to have the customer's ID number for delivery, a requirement beyond our control. We have attempted to reach out to you three times to obtain this necessary information but did not receive a response. Consequently, to prioritize your satisfaction, we have issued a full refund for your order. Should you decide to place another order, please provide your ID number at [email protected], which will help ensure timely and successful delivery. Best regards, RS Chrono