RS ChronoReviews of rschrono.com

I LOVE THE WATCH!!!!!! but a couple weeks ago the hands on my watch just popped off…I have been trying to get it resolved and have gotten a response 2 ish days later after i sent an email about it but i used a different email when i bought it so i had to send another email and they still haven’t answered me and i sent it a little over a week ago and haven't gotten a response since then. I love this watch and brand and would love to buy again but having this problem with customer service and trying to fix my watch kinda makes me manna change my mind. ( I will have a follow up review when they get back to me)

Here's my story. Being in love with cars, the wheel watches caught my interest for a very long time. Especially RS Chrono watches. And the wheel spins too. Even though there are other wheel watches, RS Chrono was the first website I visited, so it became my go-to window-shopping website. Then they released a limited edition performante watch, which represents the wheel of a lamborghini performante. Since I'm a car lover AND a lamborghini lover, I had to get this watch. Whatever it takes. So I made my first purchase. I put in my order for the performante watch, an extra wristband, shipping protection, and an extended 5 year warranty. Sounds great, right? Couldn't wait to get my hands on this watch that shows off my favorite exotic car's wheel! They sent me a tracking number for the package. I waited. Everyday I checked the tracking of my package. Still waiting. A few weeks had gone by. Still waiting. Waiting... more waiting... Eventually, 2 months had gone by, and they did not respond to my emails at all to tell me why its extremely delayed. I felt like I was willingly scammed and lost over 200 dollars. So I did my research. Lots of bad reviews of this company. Not good. And they use 4PX as their shipping company, which Google says is "permanently closed". Definitely not good. Filled with disappointment, I emailed them requesting for a full refund, several times, even though I knew they wouldn't reply or care. I just wanted to annoy them like how they annoyed me. Then someone named Tom, the owner of RS Chrono contacted me through their business email. He said he promised me he'll give me the full refund, but also asked me to remove my 1 star review on TrustPilot. But in all honesty, I still wanted that watch, and I kinda wanted to test Tom to see if he was really sincere about his apologies from his email after 2 months of failure of shipping and several requests for a refund. So I gave him two options. He can give me the full refund, or resend the package again. He took the latter option, because he sent me another tracking number for the same thing I originally ordered. Again, I checked everyday to see if the package moved at all. Within a week, my package came. Finally. First off, the watch IS beautiful. I'm in love with it. Just to keep it clean, I'm keeping it secured in a box so I can only wear it on special occasions and feel fancy. The wheel also does spin. And it doesn't look "plastic-y" because it all looks metallic. The hands are all working too. It's amazing. I'm definitely happy with the watch. Secondly, RS Chrono indeed did fail on customer support. No email responses, no refunds, and no movement on the shipping tracking system for 2 whole months. But this Tom guy does seem genuine, seeing how he personally emailed me(and a few others when he responded to me unless I'm mistaken) and resent a new package, and somehow completed shipping within a week. My opinion is if RS Chrono relocated somehow to a place that has an address, redid their whole customer support systems, and stopped using any Chinese companies to do the work for them, RS Chrono would be the most best wheel watch company in the world. IF they somehow did a few changes. So my conclusion on my review? The wheel watch is excellent and amazing. It makes you feel special. But its a gamble on their shipping and quality control. Needless to say, I probably won't be making another purchase on ANY wheel watch websites. But if RS Chrono somehow make major changes and restructure the whole company to be more trustable, I may definitely make another purchase.

Edited to add: A representative from RS Chrono reached out to me via email after leaving the review below. They did not provide an explanation for the issues, but apologized and issued a full refund. My son received this as a birthday present. Watch broke the first wear. The warranty email address bounces back as “does not exist”. No reply when I reach out to the company. So much for the warranty and 30 day return period.

watch is awsome but my order takes almost 25 days to reach and coustom duty is 20$ and customer support also takes 2-3 days to respond

Our first watch arrived broken. We found it hard to get hold of anyone but Tom eventually reached out and sent us a replacement watch. Not sure if the quality is great but you get what you pay for.

Dear RSChrono Watch Company, I hope this email finds you well. I am writing to bring to your attention an issue with a recently purchased watch from your esteemed brand. On 8th Nov, 2023, I received two watches Nismo R35 Gyro and Speedtail 765 Gyro from your company. Unfortunately, upon inspection, I noticed a significant problem with the functionality of the Nismo R35 Gyro watch. The seconds hand of the watch is moving loosely, causing concern about the overall quality and performance of the product. I have taken the liberty of recording a short video demonstrating the issue, which I have attached with the email to your support team for your reference. As a loyal customer of RSChrono, I have always appreciated the craftsmanship and reliability of your timepieces. However, this recent experience has left me disappointed. I believe that this matter could be a result of a manufacturing defect or an issue during the shipping process. I kindly request that you look into this matter urgently and provide a solution. This could involve a repair or replacement of the watch to ensure that it meets the high standards of excellence that your brand is known for. Additionally, I would appreciate your guidance on the steps I should follow to resolve this matter efficiently. I remain hopeful that this issue will be resolved promptly and that I can continue to enjoy the quality and elegance that RSChrono watches are renowned for. I look forward to your prompt response and a resolution to this matter. Thank you for your attention to this issue. Sincerely, Subhadeep Chowdhury

Love the "Bayer 795M", beautiful watch, but i couldn't wear it (bracelet was to big). Now the watch comes with a tool to remove joints of the bracelet, but said tool didn't budge and i had to get to a jeweller to get joints removed on the bracelet. I did contact RSChrono beforhand and explained my problem and asked if they could send me a replacement tool, got the silent treatment (great support btw) Anyway, i got my joints removed and can wear my watch now, so today i broke the tool to see why the screw wouldn't turn and guess what, some monkey at the factory used to much glue and it went into the thread and thus rendering the tool unusable (quality check much?) In short, if you want a beautiful watch, but don't give a sh** about the box and any other content, go for it

I’ve placed an order: RS#17002 And have no response when I’ve asked where it is. Emailed with no reply. Please respond as it’s for my F1 mad teenage son’s 14th birthday on Friday. Feeling very disappointed and let down and wish I hadn’t ordered it now:( UPDATED I have now received my order, albeit very late and the company did email me and offered a gesture of goodwill in the form of compensation, but as usual, when I replied they did not answer and I’ve received nothing yet.