RS ChronoReviews of rschrono.com

Response from RS ChronoDec 12, 2023

Hi Alex, We are truly sorry for the delay in responding to your emails and the issues with your son's watch. Unfortunately, our email ticketing system has been experiencing problems causing our responses to not be delivered, however, we were not made aware of this until we experienced an influx of unsatisfactory reviews. We apologize for letting this issue escalate to the point of a negative review. At RS Chrono, customer satisfaction is paramount. To address your concern, we are processing a replacement strap to be sent out immediately. We hope this resolution will meet your expectations and that your son enjoys his watch. Thank you for your patience and understanding. Best regards, RS Chrono

Response from RS ChronoDec 12, 2023

Hi Nikhil, We are sorry to hear about the delivery issues and the delay in our response. Due to an unforeseen problem with our email ticketing system, our support responses were not reaching our customers, including yourself. Please accept our apologies for this inconvenience. According to our tracking information, the item has been delivered. We hope that everything is satisfactory with your order. We will reach out to you via email to confirm this and to offer any further assistance you might need. Thank you for your patience and understanding. Best regards, RS Chrono

Response from RS ChronoDec 12, 2023

Dear Alain, Thank you for taking the time to share your feedback on the Bayer 795M. We are delighted to hear that you find the watch beautiful, but we are equally concerned about the issues you faced with the bracelet adjustment tool. Feedback like yours is vital for us to continue improving our product quality and customer experience. We take all comments seriously and are committed to addressing such concerns to prevent similar issues in the future. We acknowledge that the quality of the tool provided did not meet the high standards we strive for at RS Chrono. We are actively working on improving our quality checks to ensure that all components of our products, including tools, meet your expectations. We have reached out to you via email to offer a gesture of goodwill, as this level of quality is not what we deem acceptable. Our aim is to rectify this situation to your satisfaction and ensure that your experience with RS Chrono is a positive one. Thank you again for your feedback. We appreciate your support and look forward to the opportunity to make this right. Best regards, Tom

Response from RS ChronoDec 12, 2023

Hi Hatem, We are truly sorry to hear about the delay in response and the issue you've encountered with your watch. It has come to our attention that there was an unknown issue with our email ticketing system, which prevented our responses from reaching you. Please accept our sincerest apologies for this inconvenience. We understand how disappointing this must be, especially after your son's initial happiness with the watch. Occurrences like these are rare at RS Chrono, and we are committed to rectifying any such issues promptly. As a gesture of goodwill, we have reached out to you directly to offer a solution that we hope will address your concerns satisfactorily. Our aim is to ensure that your experience with RS Chrono ultimately reflects the high standards of quality and customer service that we are known for. Thank you for your understanding and patience as we work to make this right. Best regards, Tom

Response from RS ChronoDec 12, 2023

Hi Muhammad, We apologize for the inconvenience caused by the delivery issue with your order. We understand how frustrating this situation must be for you. Upon reviewing your order, we noticed that there was an ongoing issue with delivery, but we can now confirm that the item is nearing its destination. As a gesture of goodwill and to apologize for the delays, we have processed a full refund for your order and hope that your order arrives with you promptly in the meantime. Please know that such occurrences are rare at RS Chrono. We are committed to ensuring that our customers do not face such issues, and we continually strive to improve our services. Thank you for your patience and understanding. Best regards, RS Chrono