RPGSHOW.COMReviews of rpgshow.com

I purchased a wig (Taye Elegant Ombre Wavy lace front wig LFW035 ) from my first wig/rpgshow for a wedding I was going to in Dubai. The wig was £250 which was one of the most expensive wigs available on the website, I had heard so many good reviews about their wigs on youtube and as it was for a special occasion, I had spent the money. The wig came very quickly, however when I had opened the package I had realized that the wig didn't match the image or the description on the website as it was 10" inches rather than the 14" inches that i had ordered. I immediately got in contact with the company as I had felt miss sold on the product as it didn't resemble the image or the description on the website. The customer service team had gotten back to me 24hrs later with an email to say that they wanted to see pictures of the wig and not to cut the lace........ I had sent several emails asking for a refund, which the company had finally agreed after a few days of going back an fourth with emails. When I got my refund I was charged a percentage of the price as the company had said that it was their policy as they couldn't sell the wig on. I didn't think that it was fair for the company to do this however I wanted to cut my losses and move on so accepted that I would be at a loss. 4 weeks later I have received an invoice from Fed ex demanding payment for tax duty. I was discussed as i thought the wig was sent from the US as the site is an american site which I ordered it from and was not told on purchase that it would be sent from china. Not only have I lost money on a wig i no longer have but now i am receiving threatening from Fed ex which is the service that the company had used to send the product. Appalling!

My experience with RPGShow has generally been good since I started buying from them back in 2016. Now, with that beging said, this year I decided to buy a curly and colored unit for the first time. All of my past orders have been long, straight, and in a natural black color. I ordered touchedbytim026 on Friday, June 8th. Keep in mind, their website says confirmation, processing and shipping takes a total of 8 working days for curly, stock units. At this point, I'm expecting them to ship out the unit by Wednesday of the following week. 3 working days go by and no update. So I contacted them to ask for a status. They eventually tell me it's going to take two weeks to process. When I screenshot the chart on their website to show for reference. They then tell me that they see how the chart can be missleading and will update it. I then let them know that had I known the wig would take two weeks to process, I wouldn't have ordered it in the first place. They then tell me that they placed a rush on it, and will have it complete and shipped out by the 21st. The 21st rolls around and still no shipping email, no updates, so I reach out to them again, by this time it's the 22nd in China. At this point I'm peeved, and I just want my money back. So I ask for an official shipping date, or a refund because they lied to me to secure the sale. I also let them know that I wouldn't want them to rush and compromise the quality of the wig.I then get a response saying that the wig is already finished and is waiting in the factory for quality assurance, and that they check all of their wigs to make sure quality is up to par, so I won't need to worry. completely left out my demand for an official shipping date, of which I had to then ask again. I decided to call them that same night for an answer. A lady picked up the telephone, and told me it would be shipped out within 8 hours, which would have been 3AM in my time. I say ok and put trust that this would be the case. I now wake up this morning to an email with a picture of the wig inside out, and the entire cap dyed purple. The message says they won't ship it out until they get my approval, the wig cap is dyed purple, but if it's ok with me they will ship it ASAP. So now at this point, not only is processing increadbly late, the quality of the wig is tainted, they lied about shipping, and customer service is mostly crap. And to top it all off, I need this wig on time so I had no choice but accept it as is. And they still haven't shipped it out yet, because it's now Saturday in China. Let's just hope it gets here on time, and everything else besides the now fully purple cap, is perfect or else I'm going to be really, really upset. They should honestly refund me $100 because this is no longer a perfect $500 wig due to the tainted cap. I've learned a lesson from this company. Don't take the risk and get any colored styles, or super intricate cuts. Their stylists are crap. If you're going to buy a wig from them, get one in its rawest form, and get it cut and styled by a real stylist once you receive it. It's the only way to ensure you get a quality product. Basically all natural black and non-cut wigs come in perfect quality, with high grade hair. RPGShow is not all bad, but they can definitely need lots more improvement. Update: The wig finally arrived, and it looks like a complete mess. The cut is awful, dye job is trash, and a complete waste of my money. This wig is not worth the $500 I paid. The wig doesn't resemble the photograph at all. They've just lost a good paying customer, congratulations RPG.

RPGshow is HORRIBLE. The hair is horrible and not what they show on their website. When I received the unit, it was dry at the top and soft in the back. I tried washing it thinking the unit would wave up....Nope! Tangled even more and I couldn't get my fingers through the hair. Due to me cutting the lace in the front, RPG said it could not be returned. I never got to wear it because it is too tangled and horrible.

I love RPG show wigs. My first time purchasing was last year (4/2017.) My first time buying a wig and it was wellll worth the money. I have the wig today and it still looks good. RPGShow ships very fast, as a new wig user I highly recommend them. I am not a YouTuber I just to ok a chance.

I received the wig and it did not look like the one in the YouTube video. The hair feels synthetic and the frontal came over plucked in the center part area so I had to do a side part. The hair is very thin and tangly. Definitely not worth it. I’ve spent way less on hair of better quality.

I took the bait from a YouTube review video as I'm new to the wig scene. The hair ua nothing like thw reviewer had and it feels like a at synthetic blend. Refund in process and never ordering again!

The blonde samira wig was nothing like the advertisement shown due to color and blending. In fact, some YouTube videos show RPG Blonde looks copper because RPG fails to hire professional hair stylists with experienced hair toning techniques. Giving the email response “it was the lighting,” is unacceptable to a customer who spent over $500 or more. This specific photo above I saw was actually ash blonde and doesn’t have a filter or different lighting since it’s the original photo shown on the stylists page. That being said, the lighting was not the cause here, horrible customer service and laziness was the cause. I asked RPG, to consider changing their descriptions at least. Replicas should look similar, so one doesn’t have to dye or make changes to it when delivered. I will be doing a review on my YouTube channel so no one is bought into false advertisement for the source of colored/ombre wigs etc. As a Medical Esthetician, I try to accommodate all my clients needs to their best. I’m very disappointed in the lack of respect and honesty from RPG shows response, as this was my second attempt to give them another try. Other than that, their natural black wigs are nicely designed from my first purchase, but I can’t risk spending hundreds of dollars on something I would possibly have to change. Lost a customer!

If I could give 0 stars I would. This wig is just terrible. I ordered the touchedbytim008. This wig is not 200% density. The hair is very thin and sheds a lot. I ordered 18 inches, the wig that I got is 14 inches and badly cut, you can tell that someone did a bad job attempting to cut it. I payed $430 & all my money down the drain. I opened a dispute with pay pal.