Jonina F.
Great Wig construction poor hair quality
There are several pros and cons I experienced this is an honest and authentic review. I spent $900 on the ash blonde wavy wig. It was expensive because I paid extra for the coloring, Full Lace, bleached the knots, and a “fake scalp”. The construction of the wig is beautiful and the lace quality was amazing no one could tell it was a wig even though I went from jet black (natural hair color) hair to ash blonde everyone thought I just dyed my hair. Now the hair it’s self was extremely damaged from over processing which is surprising because it took a month to receive the wig and the excuse was that they were taking they’re time processing the color to avoid damage. I ordered a 22 inch one month later it’s an 18inch wig because I had to keep trimming the ends so it the hair doesn’t look fried. It’s sheds like crazy which is expected because most blonde wigs does regardless of the quality. But my issue was that the shedding was actually the hair breaking off because it was so over processed. I believe that if I had ordered this wig exactly the same without the custom color the wig would last years but due to the hair being over processed and absolutely fried it didn’t last past one month. I’m likely going to have to cut it into a bob when I reinstall the wig which is unfortunate because I paid extra for length. Was it worth the $900? absolutely not. Would I say don’t order from Rpg show ? No but I would stick to black or darker shades because I personally had a bad experience with the hair quality.
Response from RPGSHOW.COMFeb 29, 2024
Hi Jonina, Thank you for taking the time to provide detailed feedback on your experience with our ash blonde wavy wig. We appreciate your honest and authentic review, and we're truly sorry to hear about the challenges you encountered. We're glad to hear that you found the construction of the wig beautiful and the lace quality amazing, giving you a natural look after transitioning from jet black hair to ash blonde. We understand your disappointment with the condition of the hair itself. It's indeed concerning to learn that the over processing led to significant damage, resulting in excess shedding and the need for frequent trimming. We apologize for the inconvenience caused and understand your disappointment. Your experience is not in line with the standard of quality we strive to deliver. We will definitely take your feedback into consideration for further improvements to our processes and product offerings. We value your support and are committed to making this right for you. If there's anything we can do to address your concerns or if you'd like to discuss this further, please do not hesitate to reach out to our customer care team [email protected]. Thank you for bringing this to our attention. We genuinely appreciate the opportunity to improve and serve you better. Sincerely, RPGshow Customer Service Team



