Royal Medical CenterReviews of royalmedicalcenters.com

It was a good experience in all. I like the fact that they had someone following up through the whole process all along the way. Especially because I was in the process of moving to another state at the time, and I was very stressed. The lady that helped me was so understanding and kind. The Dr. Was pleasant and knowledgeable.

I’ve been on TRT for over a year. This provider has really gotten it down pat. It’s all the things I used to be responsible for organizing all in one place shipped directly to me and telehealth visits so I don’t have to drive an hour each way anymore to get my T. I’m recommending it to my friends.

Amazing customer service and great product at a great value!

Thank you for your quick response time and helpful approach.

Fast delivery of meds and expert advice.

I want people who read this to know of the bad experience that I endured while getting my TRT through Royal Medical Center. I strongly feel that this company is not out for their customers best interest. Two months after enrolling and providing my payment information, my credit card information was stolen and used for fraudulent purchases. I am not blaming Royal Medical for this happening, but I had to cancel my card on file. Royal Medical continued to try and run this cancelled card for payments even after I advised it was compromised. I advised them via phone and by email of the current fraudulent activity on my credit card. I was very clear with their representatives that I had to halt payment until the new card arrives that week. I obviously understand that they cannot send the product until payment is received. That is a given. But by the end of the week, they had emailed me a letter stating I could no longer receive their services based on lack of payment. We aren’t talking about weeks of a nonpayment here. We are talking about literal days after they had been made aware of a cancelled credit card. My membership was then cancelled. I received an official letter wishing me good luck on finding another doctor. (Anyone who wants to see the actual letter, please ask) I strongly suggest anyone looking for TRT not to use this company to purchase your testosterone. I should also note that their customer service had called me just after I posted this review. The representative made the claim that discontinuing their services was an error on their part. There error is a serious communication issue within this company. Also, keep in mind, I was a new customer, and I spoke to them as soon as I canceled my credit card because of the fraudulent activity. At this point, with all the aggravation, how could anyone want to do business with a company that sends termination letters to their clients. If I was legitimately a bad customer, or gave them some sort of false information, I would totally understand terminating a customer’s business. But this is not what happened here. I have been on TRT for 5 years and had to switch providers after moving to a different state. That is when I found Royal Medical online and took a risk and called them. I’m a big boy, and will find another provider. I will, however, tell of my experience with this company on every review site I can find as well as every social media outlet I can find. I will tell my friends and family and coworkers of the type of treatment I endured in my short time working with this company.

The entire process was streamlined. I was impressed by how quickly I was able to talk to a doctor and how quickly I received my prescription.

They were very informative and ask for my input.